MCD 4.1Hotdesk Sets LOCKED

[RDECIT]

This is probably a simple one,but my brian isn't working properly. We have the latest build of MCD 4.1 on a CXi II.
I've programmed 18 x 5312 phones as devices only and enabled for hotdesk. First thing that I thought was wierd was that I was unable to program a CDE speedcall key for hotdesk login (set does no support this feature is displayed on screen)
I then go to the sets and register them the screen shows LOCKED and this true for 6 sets.
When I check the COS for the sets it has been labelled as unlicensed sets but has hotdesk enabled.
We have enough IP devices licenses but no external hotdesk. But I didn't think they are required for users/devices local to the controller.

 

[kwbMitel]

I've programmed 18 x 5312 phones as devices only

You might want to check what IP Device Only is for. It is not for anything that requires a functional endpoint.

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[RDECIT]

So I've got to programme an associated user, I knew I'd screwed it up because of that. Cheers.

 

[kwbMitel]

IP device Only does not use any licensing, this should have been your first clue that it would not work for HotDesking.

I was hoping I could use such a device to create my BLF fields for the 5550 console. Alas, you cannot associate a PKM with an IP device only. We all make mistakes. Learning from them is what's important.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[LoopyLou]

Umm I thought the point of "device only" was so you could program up a bunch of sets for hotdesk users. They don't consume licenses but the hot desk profile does.

From the 3300 help files:


User and Device - a standard user and set.

Hot Desking User - a Hot Desking user.

IP Device Only - a device that has basic functionality (emergency or attendant calls) until someone logs in as a hot desking user or hot desk ACD agent.


Am I wrong?

The single biggest problem with communications is the illusion that it has taken place.

 

[MitelAU]

KwbMitel

"IP device Only does not use any licensing, this should have been your first clue that it would not work for HotDesking". This statement is incorrect as the purpose of introducing the IP Device Only option (Mitel release notes) was not to consume a license when providing a HotDesking solution. I have implemented this solution for customers that have all thier phones in IP Device only mode so they can log into any phone they choose.

Looylou you are spot on, that was Mitel's intention.

Knowledge is power, thats why we share!

 

[kwbMitel]

Hmmmm, Maybe time to RTFM.

tipity tapity....

The course document says that the Service type in the User and Configuation form indicates whether the The Service service is a User and Device, Hot Desking User, or IP device Only.

Reading on I see that an IP Device type can be used for the station that is to host the Hot Desk user.

Re-reading the original post I see that I may have been confusing Hotdesk User (Logged in) vs Hotdesk Available station (Not logged in). Continuing re-reading I now find that I do not understand what the poster means by "Registering Them". Does this mean logging in as a hotdesk or some other meaning?

Regardlessly moving on. LOCKED could be the new Phone Lock feature is enabled or the phone is offhook.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[RDECIT]

Ok guys, I'll try and explain better. When I register the sets I mean I type ***dn of the device only configured phone that I want to use as the hotdesk host. As soon as I finish the.***dn and press the superkey/blue button the set reports locked. I was hoping to use device only configured dn's as hotdesk hosts for users configured as hotdesk users to login to, but not only do I get device locked but I'm unable to assign the feature key to a button on the ip device.

 

[Supernova99]

This is exactly how it works. You are locked out until you login as a hotdesk user.
You will need to use the FAC for Hotdesk login to get this to work.
The newer sets 5320, 5330, 5340 & 5360 support a hotdesking key to enable login without FAC but not the 5312

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[Mitelpassion]

What supernova says is correct.
IP device only sets can make attendant calls, emergency calls and can receive calls.

it will also allow for FAC for hotdesk/acd hotdesk login. Display phones with softkeys will allow pressing of that button to log you in as a hotdesk user.

the whole idea was to get rid of having to buy a desktop license to enable the device and another user license for hotdesking capabilities. Mitel now say hotdesking is a free feature. Theoretically it is but in practise u still use and IP standard or enterprise license to program the hotdesk DN. You DONT need a license to 'enable' the phone

 

[LoopyLou]

agree with passion and super. no keys on a device only. have to use FAC.

The single biggest problem with communications is the illusion that it has taken place.

 

[RDECIT]

Okay, I see. So because I couldn't assign the I assumed that the set was totally locked. But if I had tried the fac for hotdesk login it would have been ok. It's a bit misleading to have the set say LOCKED, I thought something was wrong. In my opinion it should have said hotdesk or something else less dramatic.

 

[Supernova99]

I know what you mean about the 'LOCKED' display it does infer that there is a problem. 'HOTDESK ONLY' would be better.

Perhaps there is a DCR to be submitted.


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[kwbMitel]

Agreed, LOCKED gives the wrong impression.

LOGIN would be better.

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What's most important is that you realise ... There is no spoon.

 

[Layne5]

I've noticed somethin weird with the "IP device only".

In my lab (4.1 SP1) i can connect a PC to the PC port of the phone (5340, ..) and have Network acces providing the "PC PORT on IP DEVICE - DISABLE" is on NO.

At the customer site i can't connect, untill a hotdesk-user logs in.

Anyone noticed the same issue?

 

[Supernova99]

Not seen that but thanks for the heads up
I will check on my lab switch now and report back

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[Mitelpassion]

both COS have the option set to NO?

 

[Layne5]

yes, both the Set as the Hotdeskuser have the option set to NO!
I cannot reproduce it in my lab neither!
When logging out they get a message that the network cable has been unplugged.

The only difference is that @ the customer site there are VLANS programmed and there's no routing between the voice and the data but i can't see why this would make a difference.

 

[kwbMitel]

The PC port issue may be related to an observation I made on a SX200 recently. The system option for 2nd port was disabled, but the port would work as long as the set wasn't registered with the PBX. This is the opposite of your observations with IP device only but as I said, they might be related.

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What's most important is that you realise ... There is no spoon.

 

[Supernova99]

I have tested this on my lab switch running 4.1 sp1 with a 5224IP
PC port is working when it is enabled in the CoS of the 'Locked' phone.
Disabling the port via CoS also works.
So I guess that you can lockdown both the phone and PC port until a user logs in to the phone and enables it, which then also enables the PC.
One thing to note the 5224 also shows the Hotdesk prompt on the screen and you can login via this and do not need to use a FAC
Perhaps 5312 phones are not really suitable for Hotdesking when they are just an IP device on 4.1


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