Hello. I have setup a Multi Level Auto Attendant and have the dial by extension setup but our tenant would like a dial by name function. Can this be setup in a Multi Level Auto Attendant? I cannot seem to get it to dial by name. I have checked the Voicemail Options form and selected to dial by first name to no avail. Please help! Thank you!!
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MCD 3300 4.2 Embedded Voicemail - Dial By Name?
- Thread starter acskmk
- Start date
Dial by name and Dial by extension are only accessible from the Top Level Auto-attendant.
MLAA - Mailboxes only allow single digit transfers.
Yes it sucks.
**********************************************
What's most important is that you realise ... There is no spoon.
MLAA - Mailboxes only allow single digit transfers.
Yes it sucks.
**********************************************
What's most important is that you realise ... There is no spoon.
- Thread starter
- #3
The top level is what answers a direct call.
In the options you can enable transfer to any extension. (Without this you can only transfer to mailboxes)
Dial by name is digit 9 - cannot be changed
Single digit mailboxes can be used for various functions.
Recordings (open and Closed) are done thru the admin mailbox.
Not much more to tell.
**********************************************
What's most important is that you realise ... There is no spoon.
In the options you can enable transfer to any extension. (Without this you can only transfer to mailboxes)
Dial by name is digit 9 - cannot be changed
Single digit mailboxes can be used for various functions.
Recordings (open and Closed) are done thru the admin mailbox.
Not much more to tell.
**********************************************
What's most important is that you realise ... There is no spoon.
- Thread starter
- #5
Thank you kwbMitel. I understand the makeup and functions as they pertain to the top level auto attendant, I am just unsure as to how to route callers to the open greeting as this is a 24/7 operation for our tenant. I'm used to NuPoint Call Director and the basics of embedded in some ways are eluding me. I went into the administrator mailbox and recorded a temporary greeting for today just to test but I can seem to figure out how to route the DID to that particular auto attendant? Define a greeting set? I have recorded RADs before and been successful in that. Thanks
program the did as a speedcall and the actual digits as your VM huntgroup
VM Business hours can be programmed to always be open (or Closed)
You can also record the same greeting for day and night (uploadable is easiest)
Dial the VM huntgroup from a phone without a mailbox and it will answer with the Main Level AA
From a phone with a mailbox dial VM then press star then another star and you will hear the AA.
**********************************************
What's most important is that you realise ... There is no spoon.
VM Business hours can be programmed to always be open (or Closed)
You can also record the same greeting for day and night (uploadable is easiest)
Dial the VM huntgroup from a phone without a mailbox and it will answer with the Main Level AA
From a phone with a mailbox dial VM then press star then another star and you will hear the AA.
**********************************************
What's most important is that you realise ... There is no spoon.
- Thread starter
- #7
- Status
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