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MCC Auto acknowledge emails

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Biscuits87

Technical User
Sep 18, 2011
43
GB
Hi, quick question.. Can anyone clarify the point at which an auto acknowledgement email gets generated and sent to the customer from the prairiefyre mcc?

I was wondering if its at the point where the email is routed from exchange to mcc where its placed in a queue? I'm pretty sure it is but am curious if anyone can offer any further insight.

Thanks.
 
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