McAfee not updating - log file here, please help me 1

[tocchet]

Hi, can somebody tell me what I'm doing wrong. This is installed on a single computer with a dsl connection. McAfee VirusScan 7.0 I believe.

/4/2005 8:26:21 PM JEFF-XP\Jeff Starting VirusScan task: AutoUpdate
1/4/2005 8:26:21 PM JEFF-XP\Jeff Checking update packages from
repository NAIFtp.
1/4/2005 8:26:22 PM JEFF-XP\Jeff Error downloading file
/CommonUpdater/SiteStat.xml, naInet GetLastError() = 0
1/4/2005 8:26:22 PM JEFF-XP\Jeff Error occurred while downloading file
SiteStat.xml.
1/4/2005 8:26:22 PM JEFF-XP\Jeff Checking update packages from
repository NAIHttp.
1/4/2005 8:26:22 PM JEFF-XP\Jeff Error occurred while downloading file
SiteStat.xml.
1/4/2005 8:26:22 PM JEFF-XP\Jeff Unable to find a valid repository.
1/4/2005 8:26:22 PM JEFF-XP\Jeff Update Finished

 

[vectorgod]

VirusScan Enterprise 7.0 I'm guessing? Right click the V-Shield and click About VirusScan Enterprise to be sure.

Are you behind a firewall or require a proxy? If so, check that your firewall is allowing VS to connect on port 21. There are also some proxy settings you should check that I'll get to in just a min if you require a proxy.

I think you could do this on 7.0, however I'm not sure because I'm running 8.0. In the VS console go to the Tools menu and select Edit AutoUpdate Repository List... Edit NAIFtp and make sure the address is ftp.nai.com/CommonUpdater on Port 21 using anonymous login. Also edit NAIHttp and make sure the URL is update.nai.com/products/commonupdater on Port 80 without using authentication.

At the top of the Edit AutoUpdate Repository List window there should be a Proxy settings tab, which is where you should check your proxy settings if necessarey.

If I'm mistaken and your Tools menu doesn't have the Edit AutoUpdate option, let me know and I'll try to help you with the hard way of ensuring your sites are correct.

- Keith

 

[tocchet]

keith you are so awesome. thank you for the tips. i edited the repository list as you suggested. this took care of it. you are amazing, thank you more than i can say.

 

[vectorgod]

No problem. I spent all of two summers working with ePO & VS.

- Keith

 

[JoshT976]

I edited the repository list as you suggested however I am still receiving the same error "unable to find a valid repository"

Any ideas?
Thanks

 

[JimmyZ1]

could be a DNS issue

 

[vectorgod]

You may want to try this out:

Open a command prompt
ipconfig /flushdns
ipconfig /registerdns
netsh int ip reset resetlog.txt
Then reboot your PC