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MBG not reflecting correct Teleworker License in use

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bojo3871

Technical User
Jul 15, 2011
59
SG
We're encountering an issue with Teleworker license consumption on our MiVoice Border Gateway 12.0.2.132.
(I am playing with 1 MiNET set and a couple of SIP sets in my lab from home and connect over internet to the WAN interface of the MBG.)

Observed Behavior (via MBG Dashboard):
  • a MiNET set: Consumes 1 TW license when connected via WAN.
  • a SIP set: Does not consume TW licenses when connected via WAN, even though they are registered and functional.
  • License Persistence: After removing all devices/sets under Teleworker tab, the license count remains at 1 until the MBG service is restarted.
Questions:
  • Monitoring Tools: Is there a console command or tool to monitor real-time license usage or device connections in the MBG?
  • License Allocation: We've read here that excess TW users/sets can be created, but connections are limited by the actual license count. Is this accurate?
  • Known Issues: Has anyone else experienced similar discrepancies between device connections and license consumption? How did you resolve it?
BR/Bojo
 

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  • TW License vs connections.png
    TW License vs connections.png
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