Maybe a Merlin CTI port issue??

[Tripoth]

Merlin 4.0 Intuity Audix Map 5
we have a CTI port attached to a Taske server collecting data.
If we take a look at the Taske data, we see the call come in, hit the auto attnedant, the person makes a selection, the call is picked up by an extension, and it shows the call connected for 1 second. All data transfer stops after that point.
The call then shows up in the Taske system as an abandoned call.
I contacted the Taske people and they have stated that the phone system has stopped sending data at that point.
Has anyone run into this issue?

 

[Telecomboy]

Try hooking up with hyperterminal to the smdr port and see if complete data comes across there. Use your 355AF to connect a com port to the smdr port, setting: 1200 bits per second, 8 data bits, parity none, stop bits 1. Atleast you can rule out the system then.

 

[merlinman]

TELCOMBOY is giving a great suggestion.

Although the TASKE folks came out to Denver and gave me training when I was still with Avaya, I have only seen one since I retired.

The CTI Port is the ALL KNOWING and ALL TELLING crystal ball into the Legend/Magix.

It is and eithernet port, so if you could come up with some way to monitor it as well as SMDR, you may figure something out.

Of course, I would start with double checking the translations and making sure that the port still thinks it's a CTI Link.

And then, if it thinks it is, I would try a different port on a different card, if you have one available.

You could also convert it back to a "REGULAR" MLX port and see if that works or not.

Good Luck....

http://home.comcast.net/~merlinman

 

[Tripoth]

OK, I swapped the CTI port with another MLX port that had a phone on it that wordked fine.
We shall see if the phone flakes out on that port, but it came up fine. I will let you know.