Maximum # of agent message 2

[Eitsalo]

Hello All, We're on Symposium Express 4.2. I am getting "Maximum # of agent defined" message when I try to add more agent. How do I find out how many agent I already have and what my limit is. If I need to increase the number, what do I need to purchase please.
Thanks in advance...

 

[captaingadget]

How many agents do you have configured? The maximum logged on for an Express is 150, the number you can configure is probably around 300.

 

[Eitsalo]

Thanks, you're absolutely right. 300 agents and 4 supervisor. Total of 304 staffs are configured. What do I do to add more agents? Is there a way to increase the number.
The reasons behind so many agents we have is because each agent has 8 different login id and each id has different skill set so one agent can be assigned anywhere in the call center using their different ID.
Thanks you

 

[djwht]

you need to redesign for a more efficient way of doing business. There shouldn't be a need to have 8 different login...otherwise upgrade to CCMS, those are your options.

1 login is all that's is needed, assign your skillset and route the calls via cdn, clid or dnis appropriately

 

[Milesprower]

djwht, so many customers don't manage skillset assignments these days. Instead, they set up multiple agent log-in id's. I'm with you, if you're going to spend the money to buy and configure SECC, then you should use it properly.

 

[captaingadget]

You have 3 options:

1. Delete unwanted/unused agents
2. Redesign the way you work to make more efficient use of available resource.
3. Upgrade to CC6 - costly

I do understand why you use multiple log on ID's, Ive done it myself many times. But you have hit the limits of an Express system.