Maximum number of covers on an extension?

[cgreen]

I have a customer support line with two support reps. I have them set up with primary covers of the extension. I want to setup secondary coverage to the support line on the phones of our sales and consulting teams. I seem to have run into a limit after 6 people on the secondary cover. Is this a limit on the Merlin Magix phone system, or is it configurable?

Chris Green

 

[gregarican]

According to the docs that I have for Merlin Magix r2, there are a maximum of 8 coverage receivers (primary or secondary) that can be programmed as phone buttons.

If you are talking about individual extensions that would be covered then each extension could only have a max of 8 other appearances of itself in your facility for primary coverage. Then there would be another max of 8 other appearances as secondary coverage.

This 8 max is even the case going back to our r6.1 Merlin Legend we have at one location.

 

[cgreen]

Interesting, so my 6 secondaries and 2 primaries maxed it out. Thanks!

Chris