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Maximum Call Per Agent

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BrianCosta

BrianCosta

Systems Engineer
Oct 25, 2018
376
JO
Hi ...

I have a customer have IPOCC 10.1, the customer need agent to accept more than one call, how can extend this ? in the agent window, availability for agent per task, the maximum call per agent is 1 when increse it return back to 1.

Thanks
 
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Hello ...

Any update on this request ?

Regards
 
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An agent can't handle more than one call per time.

"Trying is the first step to failure..." - Homer
 
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