Max 6000 disconnection problem

[koshu]

I have max 6000 on which we have terminated 4 E1/R2 .My problem is user getting disconnected very freqently.How can i solve this problem plz help me

Thanx in advance
Kaushalender

 

[Nick44]

See previous posting dated July 28th
Speak softly and carry a big switch

 

[LucentGuy]

Do you know what disconnect cause code and progress code code your user is getting? This info is usually sent to the syslog or radius server. This information is vital to troubleshooting what could be causing the disconnects.

 

[GL208]

I have the same problem with max 6000, users get disconnected very frequently. Could you resolve it?

Thanks

Gonzalo

 

[MaxPipeline]

Without disconnect cause and progress codes it is impossible to determine what could be causing the disconnect. It could a whole bunch of things. These codes can help isolate the problem. The codes usually are included in syslog or radius acct records.

 

[cholbro]

we too are having a problem with disconnects. it appears to be happening religously between 35 and 37 minutes past the hour. the avaya support number for the max product is 800-237-0016. please let me know if this helps.

 

[cholbro]

We found that the firmware load had some bugs and by backing it down to an older version fixed the problem