Matworx32: timeout during backup...

[Fingle]

Greetings!

Lately, I've been unable to get a complete (Basic+Options) backup done on my 2000 IPS switches.

I have to dial in to the PBX using a modem, so the speed is glacial, but I'd swear this same setup used to get the job done in about 90 minutes.

These days it goes for about sixty minutes, then I get the timeout error.

To make things more interesting:

I can back up just the Basic info, but I can't backup just the Option portion. I get another, different error code right away. (MAT-PBX Sequence Error)

Is there any way to increase the timeout period at the switch?

Or is there, more likely, some other completely mysterious thing going on?

Thanks!
- Patrick H.
part-time phone guy
full-time printer
City of Cypress, CA

 

[OzzieGeorge]

Where possible force the call on to PSTN lines. Another trick I have seen help is after starting the backup, open the moc window and every so often hit the / key. You won't see anything happen till the backup completes but I know some who swear it helps!

 

[belevedere]

It's possible that you are getting the basic data backed up, but there is a problem with the options back up and it is attempting to get it before it times out and fails. I suggest that you look into the AP-00 card for any abnormal operation, or try resetting it before attempting a new back up. I also suggest that you do separate back ups until the problem is resolved. The options back up is related to the AP cards, usually the AP-00-B.

 

[OzzieGeorge]

This may well not be the case but I will put a few points out there for consideration. I have heard it stated that carriers are starting to restrict data calls over ISDN as a way to increase revenue by way of charging to allow these calls for a fee. This may well not be the case but needs to be investigated! The other possibility is that the carrier has switched to a voip solution somewhere between the two sites and that is what is screwing up your data comms!

 

[Fingle]

Thank you, OzzieGeorge and Belvedere,

I've attempted the call over dial-up now using both 4-digit dialing over my CCIS link (I'm a half-mile from the master switch) and via POTS using ten-digit dialing. Timeout error still occurs. (Same result on the satellite switches, too, even the one on site.)

Will next try re-setting the AP-00 card at my local switch to see if that will help. Will also try the mystery "/"-key trick! Whatever it takes!

More to report later...
- Patrick