Mar 26, 2003 #1 hosptech Technical User Aug 26, 2002 32 US I need to run Hold time reports. I'm not collecting hold time. How do I collect hold time in my Call Accounting.
I need to run Hold time reports. I'm not collecting hold time. How do I collect hold time in my Call Accounting.
Apr 1, 2003 #2 rpneal44 MIS Apr 1, 2003 97 US You are not gonna be able to get hold time reports on regular CDR. That report is inherent in the ACD reports. Upvote 0 Downvote
You are not gonna be able to get hold time reports on regular CDR. That report is inherent in the ACD reports.