Master script Limit

[ChristyJ]

guys,

anyone out there reached the 30,000 character limit in the master script??

Nortel say there is no PEP to up this limit. I cannot change my scripting methodology as it supports business reporting requirements.

I believe the limit may be a field in the database??

HELP . . . . Please . . .

CJ

 

[Supernn]

It might be a field in the database, but Nortel doesnot allow the database to be edited (therefore the sa password should not be known).
As soon as you break into the database, Nortel stops with support and you're left alone.

 

[brownlg]

30K remains the hard limit on size for the master script. you should never be accessing the database directly - especially to edit a field parameter.

i would look at areas in your master script where you can modularize the code. our master script was approaching the 30k limit as originally written. i rewrote the script, keeping business reporting requirements in mind (the driver behind everything it seems!) and was able to reduce the size to 12k. things to modularize are time of day & holiday checks, status messages, etc. that are shared by each cdn. unless you have unique time of day checks for every cdn, you should be able to reduce your code.

another consideration is to move time of day checks, etc. from your master script to your primary script. unless you're reporting on this particular activity specifically at the master script level, it shouldn't impact your reporting.


Les Brown
Kelly Services, Inc.

 

[ChristyJ]

TKS guys for the response. I'm aware of the impacts of editing the database . . Nortel have issued a flat 'NO - cann't increase the limit' (Unless you upgrade to R5 which has a 50,000 character limit and costs a fortune!!)

I've looked at the Master structure - all nite and holiday messaging is handed off to specific primary scripting with the control in the Master. I cannot place the control in the Primary as this would force callers through our IVR (setup in the Master using Voice Prompt and Collect Digit) regardless of the time of day and then to recieve a closed message . . . busines Requirements!!

We cannot place the IVR in Primary scripts as the method of reporting by IVR option is by using Primary applications . . . Business requirements!!

the main issue I have is that the system is handling multiple business programms with the added complexity of multiple languages.

any other suggestions would be of help.

TKS again
ChristyJ

 

[Supernn]

Remove any extra information in the script (any text strating with /* until */ is extra info); remove spaces or tabs try not to perform any major business in the masterscript; route the nite and holiday treatments to a seperate script; use variables as short as and as much as you can.
anybody else some ideas?

 

[brownlg]

I'd be willing to review it for a few minutes if you wanna email me a copy of it. (unless you have super secret stuff in there you don't want anyone to see!) It's easier to make a recommendation after seeing what is actually going on.

brownlg@kellyservices.com

Les Brown
Kelly Services, Inc.