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MAS/MSS vserver application @ 99%

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jtierney

Vendor
Sep 29, 2003
126
US
The story:

This is an MAS/MSS R1.1 T-1 QSIG integrated Modular Messaging working with an S8700. It is currently on SP6, this after several months of service restarts and reboots and finally a hard drive replacement on the MAS. Every 2-3 days the vserver.exe runs @ 98/99% and the system becomes very slow between the MAS and MSS i.e. prompts are slow to play and touch tones have a delay before affecting actions. If left untouched, the MAS stops processing calls and we have to reboot or restart sevices.

The system handles 100-150 calls @ peak hrs (on 23 channels)and has 20+ caller applications associated. One AVAYA tech said our logs were being overwritten every 30-45 min. and that seems very high and that volume on the single MAS might be too high. I had read something on the BP website about caller applications "goto" actions possibly doing something.

NOTE: We have DISabled access to offline messages and we purge the ophist logs every 3 days.

We are doing an upgrade to R2 next week (any war stories/warnings?) and AVAYA is hoping this will make a difference.
I have gone through several tickets w/AVAYA on this, and have not had any success.
 
I have not upgraded any 1.1 to 2 but i have installed a few 2.0 and 2.1 MMA systems with out any problems after the install. They are all running fine. It may be the software but do you only have one MAS ? and is the vserver running on the MAS ?














Ken Means

 
The old Octel 200/300 and 350 series may be slightly old but they are still streets ahead of Voice Processing on PC based servers.

Jon
 
FOLLOW UP:

Upgrade to R2 has resulted in a stable system (know on wood) since 8/9/05. Upgrading 1 MAS/MSS took 4 hrs w/ 1/2 for AVAYA support on ambiguous items in upgrade docs and unexpected system prompts.
 
I had a customer who I installed at 2.0 that had the same problem with vserver.exe running at 98-99%. Applying MM2.0 SP1 seems to have solved the problem (at least they haven't complained since I applied the service pack a few months ago). I'm sure SP1 was applied when you went from 1.1 to 2.

Until SP1 was applied, Avaya advised the customer to reboot the MAS every 30 days. People in a similar situation could always schedule a reboot task at 3AM on a Sunday morning once a month.

Glad everything worked out for you.

Statements expressed in this post are my own opinions and should not be considered as the opinion of my employer.
 
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