The story:
This is an MAS/MSS R1.1 T-1 QSIG integrated Modular Messaging working with an S8700. It is currently on SP6, this after several months of service restarts and reboots and finally a hard drive replacement on the MAS. Every 2-3 days the vserver.exe runs @ 98/99% and the system becomes very slow between the MAS and MSS i.e. prompts are slow to play and touch tones have a delay before affecting actions. If left untouched, the MAS stops processing calls and we have to reboot or restart sevices.
The system handles 100-150 calls @ peak hrs (on 23 channels)and has 20+ caller applications associated. One AVAYA tech said our logs were being overwritten every 30-45 min. and that seems very high and that volume on the single MAS might be too high. I had read something on the BP website about caller applications "goto" actions possibly doing something.
NOTE: We have DISabled access to offline messages and we purge the ophist logs every 3 days.
We are doing an upgrade to R2 next week (any war stories/warnings?) and AVAYA is hoping this will make a difference.
I have gone through several tickets w/AVAYA on this, and have not had any success.
This is an MAS/MSS R1.1 T-1 QSIG integrated Modular Messaging working with an S8700. It is currently on SP6, this after several months of service restarts and reboots and finally a hard drive replacement on the MAS. Every 2-3 days the vserver.exe runs @ 98/99% and the system becomes very slow between the MAS and MSS i.e. prompts are slow to play and touch tones have a delay before affecting actions. If left untouched, the MAS stops processing calls and we have to reboot or restart sevices.
The system handles 100-150 calls @ peak hrs (on 23 channels)and has 20+ caller applications associated. One AVAYA tech said our logs were being overwritten every 30-45 min. and that seems very high and that volume on the single MAS might be too high. I had read something on the BP website about caller applications "goto" actions possibly doing something.
NOTE: We have DISabled access to offline messages and we purge the ophist logs every 3 days.
We are doing an upgrade to R2 next week (any war stories/warnings?) and AVAYA is hoping this will make a difference.
I have gone through several tickets w/AVAYA on this, and have not had any success.