Manual Night service Button NW

[jjimm]

I am installing a Call Pilot 100 VM with a CICS ksu. Everything seemed ok until I programmed the manual night service button on sta 11, (F*3 and F871). When I press the button, it does not activate the Night service, but is denied.

The System version reads 30BCK07, which I interpret as CICS expanded 2.0 with IRAD. I thought the software versions were compatible up to this point, since I was able to program the VM configurations. But, might the software need to be upgraded (even though the programming works ok) ?

If so, what do I need?

 

[byrontel]

is your set (11?) programmed as the control set for the night service?

 

[jjimm]

Yes

 

[telemarv]

Firstly Call Pilot is not supported on any systems under 4.1.

Ringing service is a function 2.0. Sounds like its not set up correctly if you get access denied on the phone you believe to be the control set.

 

[jjimm]

since I was able to configure the mailboxes and A.A., though a set, I assumed the ksu and CP100 were communicating. It was when I tried to activate the night service, it wouldn't activate.

Yes, I might have made an error in ringing service, but I haven't found it yet. Basically, I followed the same config as in FAQs:
Dialed F985= port26. assigned 26 to ringing group 001
changed Night service schedule to Manual
trk answer= Y
control set for lines is DN 11
programmed night service button on DN11= F*3 - F871

 

[telemarv]

you must also put the lines in ring group 001

Why have you changed your DN's to 11,12, etc? These are special mailboxes in the voice mail.

 

[jjimm]

Yes, the lines involved are assigned to ring group 001. Thanks!

These DN's were set up long before I arrived. Also, there are no mail boxes set up on those numbers.

What special mailboxes are you referring to? The sys admin mailbox is 12, but the sys admin mailbox is 10. What is 11 for? (I don't intend to use it, but am just curious).

 

[telemarv]

10: general mailbox
12: system coordinator
no 11

I've exhausted my ideas. One obvious question left: you are sure you are trying to use f871 on the right ext? For the fun of it verify ext DN by doing F*0 Intercom. I know its dumb but I've seen it before.

 

[jjimm]

At this point I'll check anything.

Thanks for the help.

 

[jjimm]

Just wanted to let you know you were right. It was the wrong DN. The customer plugged the set into a different jack after I had already checked the DN number. Cute!

 

[telemarv]

Like I said sometimes the obvious is the most often overlooked. Glad you solved it.