manual drive cleaning

[smwoodcrafts]

HELP! We just got cleaning tapes in and our drives haven't been cleaned in a long time. I put CLN barcodes on, created a barcode rule and inventoried the box. The cleaning tapes showed up and I right clicked one of the drive and chose to clean drive now. It picked one of the tapes I put in and then failed with a 98 error. I thought, ok don't do that, but now it keeps trying and failing. How do I stop it?

Thanks,

smwoodcrafts

 

[Stumpr]

simply insert the cleaning cartridge into the drive physically. it will automatically eject after cleaning

Bob Stump
VERITAS - "Ain't it the truth?"

 

[smwoodcrafts]

Bob,

I actually, out of frustration, did the manual cleaning of the drives today. I waited and the tapes didn't automatically eject. I think this could be causing the 98 error I'm getting when the next next drive cleaning needs to be performed. Can you shed some light on this?

 

[Martin999]

If you manually pushed the tape into the drive and it did not eject, you have either a problem with the tape, or a hardware issue.

Perhaps time to call an engineer. First however, try a reset of the drive (hold the eject button for probably 10-15 seconds). Failing this, try powercycling the drive.

Martin