Managing Quality on Projects.

[A0C61ZZ]

Hello all,
I'm managing a 10 people project for a reputed stock exchange and most of the requests are for maintenance work. Documentation plays a big part that goes along with these requests.

My developers though good technical folks run into quality issues with documentation. How do I redress these , especially since I'm on a limited budget with no extra resource to spare.

I developed checklists working with QA folks and get cross-reviews done using these, but these seem to achieve nothing.

To me, the documentation task is simple (though probably demotivating to the team). How do I achieve zero defects on simpler stuff like documentation?

How do we manage quality on projects with limited budgets?

Please advise.
Thanks
A0C61ZZ

 

[johnherman]

Documentation falls into at least two categories. While there is technical documentation, there should also be a business documentation piece, explaining the business function of the process. In the case of maintenance work, it should be the business reason for the change or enhancement. Also, the person/group doing the testing can assist as well. Make it a team effort.

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The trouble with doing something right the first time is that nobody appreciates how difficult it was - Steven Wright

 

[JessKT]

Have you tried creating basic templates for the team to use?

With regards to checking the documents that are actually produced - set them an accuracy target, and get a member of the team to check a proportion of the documents daily for errors. Johnherman is right - you need the team on your side to combat accuracy issues.

Jessica

http://www.knowledgetrain.co.uk

 

[A0C61ZZ]

I have embarked on motivating the team on this. They do not have enough business knowledge and that does not help in value adds to the process. I have started developing their business knowledge, though the results of this exercise are yet to be known.

Reading some quality gurus (Deming etc..) I realized the need for building a team's mindset towards quality.

Hoping this works... Thanks for your inputs.

A0C61ZZ