it's called otm, and it works pretty well, a few glitches show up here every now and then but all in all for a group without a tech on site it's user friendly.. i don't use it because command line is second nature and you need to just use oneor the other, not both
they have an application called PhoneMaster that will cater for 95% of your day to day needs. Check out there demo. Thay also have a billing application named CallBill and a web based directory appliction.
KieranR
i've seen phonemaster being used, it's faster eaiser and less expensive then otm.. van, the tech on site said his one call to their tech support took less then 10 min for a call back, and another 5 for a cure.. if you can get a call back from nortel, (or your vendor) on the same day, your special...
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