People expect software to do exactly what it says. If someone is in a position that they don't entirely understand, or feel they don't entirely understand, they are much more open to suggestion. If that suggestion comes from a piece of software that is "management decision software" that has been (I'm sure the vendor said this) "proven to cut your decision time in half, increase your productivity, notice problems that exist before you...etc etc bs bs" than of course they are going to listen to this piece of software, in fact many of them think this is there ace in the hole, so to speak, by allowing them to make decisions before they become obvious, gaining them titles like "insightful", etc.
And if the software misleads them? well it wasn't their fault, blame the vendor that sold the software for making it faulty, "I thought there was something wrong with those decisions it was advising, but I went with what the software advised due to the high level of reliability the vendor offered."
Win-win.
When it works, the manager wins, when it doesn't work, the manager wins. Either way he/she comes off looking like they are better at their job then they actually are.
Management software is created not to take the decisions away from the manager, or make the decisions for the manager, but to advise based on previous and current data. Many people look at software like this as the final word because it's a computer and the program says "Management decision software" not "management Advising Software".
It is often far easier to rely on the machine than make difficult decisions one's self. And the email aspect of it has removed the difficulty many managers faced when trying to fire someone (guilt, etc). While in some cases this can be good, in many it is not, allowing the manager to fire a faceless drain on the budget with a black and white list of skills.
Personally, Management Decision Software is on my list of software that I will always way overbid on if forced to bid at all. That way I can be sure not to be responsible for creating any.
-Tarwn --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- ---
For my next trick I will pull a hat out of a rabbit (if you think thats bad you should see how the pigeon feels...)
