Managed Services

[dennislyon]

Does anyone have any suggestions, pro or con, for managed services of a pbx? We're considering that option but if anyone has approached this before and could comment, it would be greatly appreciated. We currently have an 81C with a total of around 1000 sets, 100 Symposium agents, and Call Pilot. We'd like to find a vendor who could host and/or manage these services so we can free up our staff for other duties.

Thanks in advance.

 

[pronei]

Are you looking for remote management or a farmed out 3rd party tech to be placed onsite?

Pro's: You have someone to hold accountable, additional support headaches removed.

Con's: Money, disconnect of control & possible personality clash.

I'm sure theres more pro's and con's to each, but overall, if your primary job is not PBX Tech, then it will be a good idea for you.