Make Busy Codes

[Rich Mckevitt]

Hi - currently running the below

MiVoice Business Release level: 8.0 SP3 PR1
MiCC Mitel MiContact Center Version 8.1.4.0

Is there any way of ring fencing Make Busy codes to certain Groups of Agents?

For Example My Service desk see ACW and Lunch and my contact centre see ACW and Break?

Cheers

Rich

 

[Billz66]

I was thinking that a security list may have helped but we have 9.1 ( latest ) and there isnt any options to group make busy codes so i think you are out of luck

If I never did anything I'd never done before , I'd never do anything.....

 

[Rich Mckevitt]

Ok - Thought as much - Ty for the help

Rich