Major Alarm after restore to new hardware

[derfeus]

Hi folks!

Any advice for resolving this situation?

I backed up a database from a Mitel 3300 MX controller and restored it to a CX controller.

There is a major alarm now. SHOW STATUS ALARMS shows this output:

------------
Current System Alarm : | MAJOR | viewed from Active
------------


---------------+--------+-------+-------+-------+---------+---------+----------
|Total In| Unavailable | Alarm Threshold Percentages
Category | System | Total | % | Alarm | MINOR | MAJOR | CRITICAL
---------------+--------+-------+-------+-------+---------+---------+----------
Lines | 252 | 4 | 1 % | Minor | > 0 % | 20 % | 100 % |
Trunks | 14 | 12 | 85 % | Major | > 0 % | 10 % | 100 % |
---------------+--------+-------+-------+-------+---------+---------+----------



I'm guessing it's seeing the built-in analog ports and trying to use them as trunks. The "Analog Trunk Assignment" form shows 12 Hybrid LS ONS trunks. I do not need them so is there a way to cleanly handle this?

Thanks!

 

[IrwinMFletcher]

It's been awhile since I've looked at these, but is it programmed in the Analog Services Unit Configuration form? If I recall, they come up as 'Not programmed', change it to the installed type.

I'm not sure what the exact procedure is for going from an MX to a CX (bigger to smaller). One thing I would also check is the number of voicemail ports, the MX has 30 by default, the CX has either 4 or 16 depending on the hardware configuration. My guess is that also needs to be cleaned up or you may have some odd experiences.

 

[kwbMitel]

The databases between an MX and a CX are not compatible!

You cannot do this without corrupting your database.

Option 1:
Take a backup of the CX as is and restore to the CX. This will remove the incompatible files. You must rebuild the lost data manually

Option 2:
Go back to your MX and remove all programming related to analog devices and voicemail. take a backup and restore this to the cx and then rebuild manually

Option 3:
Wipe the CX. Rebuild the CX 1 form at a time by exporting same from the MX (this is the method I would use.)


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Occam's Razor - All things being equal, the simplest solution is the right one.