Here i have a situation were the customers don't need the main numbers to go to voice mail.This the situation this # 1-973-628-5618 pots line and goes to the system opt11c and then we have another #5619 this is a DID# so went sombody calls the main #5618 rings 4 times and goes to voice mail.I checked in the PBX and this ext doesn't have any programming for voice mail for instance FDN none,HUNT 0.AND CLASS SERVICE everything is denied,so i dont know how this is happening.Any advice please i run of ideas.
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
MAIN NUMBERS GOING TO UNWHANTED VOICE MAIL
- Thread starter port27
- Start date
Could be your IDC table (ld 49) is routing 1-973-628-5618 to a different extension other than 5618 
I would look at IDC tables 2-4 as 0 and 1 are usually used for toll free routing
Good luck if it isn't your phone build or IDC.
You could also check if the phone is forwarded to another phone that is setup for voicemail ... that is about all I can think of right now without more info.
I would look at IDC tables 2-4 as 0 and 1 are usually used for toll free routing
Good luck if it isn't your phone build or IDC.
You could also check if the phone is forwarded to another phone that is setup for voicemail ... that is about all I can think of right now without more info.
- Status
Similar threads
- Locked
- Question
- Locked
- Question
- Locked
- Question