Main Number Call Routing Question

[PBXJR]

We have a Merlin Magix 4.0 with an 800 number and local DID that is currently routing to the company operator how can I point that number to route to the auto attendant instead?

Thanks in advance!

 

[TouchToneTommy]

Change the Operator's extension number, create an adjunct with the Operator's old number, cover it to voice mail, and create a mailbox that points to the auto attendant.

or

Change the Operator's extension number, renumber the Voice Mail calling group to the DID number.

or

If it is a PRI, use the routing tales to route the DID to the Voice Mail calling group.

 

[PBXJR]

The DID it is currently pointing to DID 1600, the operators ext is 100 and the auto attendant is 5600.

Do I change the operators 100 ext. to any another ext. and renumber the Voice Mail calling group to the 1600?

 

[dagwoodsystems]

The easist way to do this (on a PRI) is to create or modify an entry in the Dial Plan Routing table. So the question is begged, is this a PRI?

If this is a straight T1, you can simply put in a request to the carrier to send the digits "5600" instead of "100".

Tim Alberstein

http://www.dagwoodsystems.com

 

[glg01]

What if his console is a QCC? Renumbering the console will not help. The question is...Does the 800 number come in as a ready line (dials) to the DID 1600 or on a T-1? Who controls night service? Is 5600 the calling group for the vms? Are the DID's coming in DID modules, Tie Lines on regular T-1 or on the D-Channel of a PRI T-1? You can't advise him without more info without causing him some problems. lg

 

[SYQUEST]

Post a print of your Dial Plan so we can all see what you have to work with!

....JIM....

 

[PBXJR]

We had the LEC pass digits 5600 and it now works.

THANKS 4 your help!