Main line goes to greeting after one ring

[kchan98]

Oh boy, I think something is messed up.

I changed the greeting like this:
--Function 983
--AA
--Table, hit 1, OK
--CHNG in AA menu prompt: N
--Prompt, hit Prime, then record

Then whenever I try to test the main line it rings once, then quickly goes to the greeting and the receptionist doesn't get more than one ring until the caller presses '0' or holds on the line.

It's supposed to ring multiple times before playing that greeting.

Night mode is not on and I reset the VM box. Help, thanks in advance again.

 

[MeMeMary]

do f983 press AA then lines enter line # ans AA Table # then #of rings

Learn something new EVERYDAY

 

[RikRodgers]

Are you using Service Modes? If the VM is a member of the ring group assigned to an active service mode, it'll answer as you indicated, too.