Mails got deleted automatically

[openeratech]

Hi,

I am using Outlook 2000 with exchange 5.5 on nt server 4.

today suddenly i found that all the mails in my inbox has got deleted.

I have a backup of information store, will i be able to restore only the mails in my mailbox.

If yes, How do i do that.

please help

regards
yunus

 

[cmeagan656]

It depends if you're using a brick level backup solution or not. If you're using NTBackup you're out of luck. You have to restore the whole server in order to recover you're email.

Cheers.

 

[openeratech]

hi,
Yes i found out that i dont have chance of restoring only my mailbox. But i want to nail down the cause of the problem, This is the second incident in 4 months.

I have anti-virus running on my gateway level and client level with proper definition update. What could be the problem of such a mishap.

Also i would like to know that, The server will immediately remove it from information store or will it keep for some days. I have retention period set for 2 days.

Do i have any chance on that front.

Regards
Yunus

 

[cmeagan656]

Is your antivirus designed for Exchange? Is it actually scanning all files on your exchange server or just your information store?

Be sure to exempt the following files from being scanned:

dsamain.exe, eseutil.exe, isinteg.exe, mtacheck.exe, perfwiz.exe, store.exe.

If you have a retention period of 2 days, the email is recoverable for 3 days from the day of deletion providing that you deleted it through your deleted items and it just didn't suddenly delete on it own or get nuked by antivirus.

Have a look in your quarantine and your AV logs to see if your antivirus nuked them

Cheers.

 

[openeratech]

hi,

i have excluded the entire EXCHSVR folder itself.Also in the client realtime protection option PST,EML,and MSG extention are excluded.AV Logs also doesnt suggest anything.

I think this is some outlook bug.

Any other ideas, I even dont have the auto-arhcive feature enabled.

Rgds
Yunus