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Mailbox Manager Failure

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bizzaro

bizzaro

Technical User
Jul 24, 2002
105
US
I have been using Octel Mailbox Manger during our testing of the Octel 250 system without any problems. At that time, we had the default class of services and 8 users. Now, we have imported 40 users into the Octel system. When I try to retrieve the system info, I am failing trying to retrieve the mailboxes. I am running through a terminal server that is connected to the console of the Octel. Here is what happens.


06/28/2005 11:43:40 Event 'Start Auto Config Octel' (1119969027) started
06/28/2005 11:43:40 Octel -> DCL: Logging on to Octel...
06/28/2005 11:44:30 Octel -> DCL: Sending Password...
06/28/2005 11:44:32 Octel -> DCL: Listing all Mailboxes...
06/28/2005 11:45:09 Octel: (FILE TRANSFER ERROR) CRC-Error, Consecutive Errors 1, Total Errors 1
06/28/2005 11:45:09 Octel: (FILE TRANSFER ERROR) CRC-Error, Consecutive Errors 2, Total Errors 2
06/28/2005 11:45:10 Octel: (FILE TRANSFER ERROR) CRC-Error, Consecutive Errors 3, Total Errors 3
06/28/2005 11:45:10 Octel: (FILE TRANSFER ERROR) CRC-Error, Consecutive Errors 4, Total Errors 4
06/28/2005 11:45:10 Octel: (FILE TRANSFER ERROR) CRC-Error, Consecutive Errors 5, Total Errors 5
06/28/2005 11:45:10 Octel: (FILE TRANSFER ERROR) CRC-Error, Consecutive Errors 6, Total Errors 6
06/28/2005 11:45:10 Octel: (FILE TRANSFER ERROR) CRC-Error, Consecutive Errors 7, Total Errors 7
06/28/2005 11:45:11 Octel: (FILE TRANSFER ERROR) CRC-Error, Consecutive Errors 8, Total Errors 8
06/28/2005 11:45:11 Octel -> DCL: *** Exiting System
06/28/2005 11:45:31 Event 'Start Auto Config Octel' (1119969027) did not complete successfully (40)
06/28/2005 11:45:31 System 'Octel' is now on-line.
 
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what version Mailbox manager are you using ?

I think what the problem is that you have the connection set to use Telnet protocol in the set connection just uncheck it and it should work fine.

Let me know if that does not do it

Ken Means

 
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I unchecked the use telnet protocol and got different results. I am using a cisco terminal server. I have tried using software flow control and no flow control. Software flow control seems to take longer to fail.

06/29/2005 10:11:36 Octel -> DCL: Listing all Mailboxes...
06/29/2005 10:12:03 Octel: (FILE TRANSFER ERROR) Wrong Block Size, Consecutive Errors 1, Total Errors 1
06/29/2005 10:12:03 Octel: (FILE TRANSFER ERROR) Wrong Block Size, Consecutive Errors 2, Total Errors 2
06/29/2005 10:12:03 Octel: (FILE TRANSFER ERROR) Wrong Block Size, Consecutive Errors 3, Total Errors 3
06/29/2005 10:12:03 Octel: (FILE TRANSFER ERROR) Wrong Block Size, Consecutive Errors 4, Total Errors 4
06/29/2005 10:12:04 Octel: (FILE TRANSFER ERROR) Wrong Block Size, Consecutive Errors 5, Total Errors 5
06/29/2005 10:12:04 Octel: (FILE TRANSFER ERROR) Wrong Block Size, Consecutive Errors 6, Total Errors 6
06/29/2005 10:12:04 Octel: (FILE TRANSFER ERROR) Wrong Block Size, Consecutive Errors 7, Total Errors 7
06/29/2005 10:12:04 Octel: (FILE TRANSFER ERROR) Wrong Block Size, Consecutive Errors 8, Total Errors 8
06/29/2005 10:12:04 Octel -> DCL: *** Exiting System
 
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I have never used a Cisco terminal server on an octel but we have many that are using them with out any problem

what version is the MBM and the software of the OCtel

Ken Means

 
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The errors are because the packets aren't in the right format 128k byte for xmodem. I have seen this before but only when using ProComm and a telnet server. It may be that the type of telnet server you are using does not support xmodem transfers ? don't know but the UDS 10 unit that we use works great on the Octel.



Ken Means

 
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No luck yet. I have an open case with Cisco.
 
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The Cisco terminal server is now working. I have to use ports in the 4000 range instead of the 2000 range.
 
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