Mailbox Manager error

[Sinkiller]

Im getting the following error when I try to connect to my MSS for the first time.



03/06/2008 5:44:28 PM Config Path: C:\MBMData\Config
03/06/2008 5:44:28 PM Audit Path: C:\MBMData\Audit
03/06/2008 5:44:48 PM Event 'Start Auto Config mss01' (1212529485) started
03/06/2008 5:44:48 PM mss01 -> LDAP: Bind
03/06/2008 5:44:48 PM mss01 -> LDAP: LDAP bind failed => Inappropriate Authentication. The error code = 48
03/06/2008 5:44:48 PM mss01 -> LDAP: Unbind
03/06/2008 5:44:54 PM Event 'Start Auto Config mss01' (1212529485) did not complete successfully (1)
03/06/2008 5:44:54 PM System 'mss01' is now on-line.
03/06/2008 5:44:58 PM Event 'Start Auto Config sorocmss' (1212524239) started
03/06/2008 5:44:59 PM mss01 -> LDAP: Bind
03/06/2008 5:44:59 PM mss01 -> LDAP: LDAP bind failed => Inappropriate Authentication. The error code = 48
03/06/2008 5:44:59 PM mss01 -> LDAP: Unbind
03/06/2008 5:45:05 PM Event 'Start Auto Config sorocmss' (1212524239) did not complete successfully (1)
03/06/2008 5:45:05 PM System 'mss01' is now on-line.
03/06/2008 5:45:28 PM Event 'Start Auto Config mss01' (1212529200) started
03/06/2008 5:45:29 PM mss01 -> LDAP: Bind
03/06/2008 5:45:29 PM mss01 -> LDAP: LDAP bind failed => Inappropriate Authentication. The error code = 48
03/06/2008 5:45:29 PM mss01 -> LDAP: Unbind
03/06/2008 5:45:35 PM Event 'Start Auto Config mss01' (1212529200) did not complete successfully (1)
03/06/2008 5:45:35 PM System 'mss01' is now on-line.

 

[KenMeans]

The MSS is rejecting the MBM as the IP or the password is not right. What d you have in the MSS for the trusted server MBM

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[Sinkiller]

Ken

I have attached a screen shot of the trusted server setup. The IP address listed is the ip-address of the MAS. There is only one MAS in this solution.

 

[Sinkiller]

ken

Attaching the file didn't seem to work.

Heres the info.

Trusted server name: mbmserver
Machine Name / Ip Address: 10.10.100.11 (IP of the MAS)
Minutes of Inactivity Before alarm: 0
Access to cross domain delivery: no
Ldap access allowed: yes
IMAP4 Super User Access allowed: no
Password: set to a 5 character work with 1 numeric character at the end. I.E. broke1

Default community 1
Service name Mailbox Manager
LDAP Connection security: No encryption required
IMAP4 Super User Connection Secuiry: Must use SSL or encrypted SASL


thanks..

 

[KenMeans]

The IP must be the public IP of the server running the MBM. I assume that the MBM is installed on the MAS. So is that the public?

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[Sinkiller]

The IP is public. Does the MBM software have to run on the MAS or can it run on a PC? The assuming the IP address listed in the trusted server is the IP address of the machine running the MBM software.

 

[KenMeans]

It does not need to run on the MAS but it does need to have a static IP. What do you have on the MBM setup for the bind DN

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[Sinkiller]

Ken

I spoke with the customer. I'm working with him from a remote site. He had changed the IP in the MBM app. I had him put the proper IP in and its now working.

Thanks for the help. I really do appreciate it.

Question: When installing this using a AVAYA MAS/Exchange server config. How does the process differ.

 

[KenMeans]

MBM does not work on an Exchange MM system at all.

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)