mailbox locked

[mowman]

How do I reset the system so that I will be able to enter a new password for my mailbox. Right now when I enter into the mailbox it says that it is locked. We are a small company and I guess that I am the admin. person but dont know what to do.

 

[grumpyone60]

If you have admin rights, you can go to the call pilot manager and re-set your mailbox password to the default.

Sounds like if you are responsible fo rit, you may need to invest in to some training or have a contract with a vendor to make changes...

 

[EddieDuece]

Are you on a Norstar system by chance? Does the phone display read "mailbox locked"?

 

[mowman]

I have Admin rights, I just cant figure out how to reset the mailbox. Yes I do have the Norstar system

 

[mowman]

The display says that their are "Mesages for you" so i pick up the handset and press 35. it will ask for my access code and i enter it. However, when I enter the access code that I usually enter it says that the mailbox has been locked. This happened after I changed the password.

 

[EddieDuece]

Try a F983 to log into the admin mailbox. Depending on the size of the voicemail, the password will be 10200 or 10020000. Then reset the password for the locked mailbox.

 

[mowman]

Im trying the feature 985 and thats not working. I talked to the dealer today and he rec. buying the software.

 

[Johnthephoneguy]

Of course they are going to try and sell you something. Thing is, you seem to be having a problem, and new software doesn't necessarily mean fixing a problem.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[EddieDuece]

Try F983......

 

[mowman]

Finally got in. used web Browser through the intranet. Worked great. Im back fixed and going. Thanks everyone for your help.