Mailbox locked--tried resetting password, still need help!!! 1

[CCx]

We have a user who's voicemail box is locked. I went into the system to reset the password to the mailbox, but that did not do it.

I checked and verified the name of the mailbox by calling myself from that extension and leaving a message. What I'm thinking is, maybe this is not the name of the mailbox? (even tho it seems rather odd) -- is there any way to verify a mailbox name in conjunction with its extension? Thanks

 

[jeter]

I would delete th evoice mail box and reinstall. Do not forget the put in the greeting to make it active. Jeter@LasVegas.com
J.Fisher CCNA

 

[CCx]

Ok, how do I tell what mailbox is assigned to what extension? I deleted the mailbox and went to re-initialize it, but when it asked me for the extension, it told me it was already assigned.....help, thanks!

 

[jeter]

go into and edit the voice mail boxes and you can see what ext is to what vms box. Jeter@LasVegas.com
J.Fisher CCNA