Hi we are running a 3300 on mcd 4.2 and last night after giving the receptionist instructions to change the auto attendant greeting via the 9999 mailbox, I noticed that all mailboxes are missing this morning and 9999 has been changed to 99. any ideas what has happened here and how to switch back to a 4 digit plan? When trying to readd mailboxes it only lets you add 2 digit mailboxes.
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Mailbox length set to 2 digits
- Thread starter sasha611v
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The receptionist had the Admin level access and accidently entered 1 at the main menu
This initiated a re-install of the voicemail
She then pressed 2
This set the Mailbox length to 2
You need to reverse this.
The Bad news is that every user will need to re-setup their mailboxes
The Good news is that any messages they had will still be there after setup.
Best practice is to only give customers the Manager Passcode (setup via option 6). This will prevent nasty little surprises like this.
**********************************************
What's most important is that you realise ... There is no spoon.
This initiated a re-install of the voicemail
She then pressed 2
This set the Mailbox length to 2
You need to reverse this.
The Bad news is that every user will need to re-setup their mailboxes
The Good news is that any messages they had will still be there after setup.
Best practice is to only give customers the Manager Passcode (setup via option 6). This will prevent nasty little surprises like this.
**********************************************
What's most important is that you realise ... There is no spoon.
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- #5
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