Mailbox for a remote system

[dulfo666]

Scenario.

I have a remote PBX (Nortel)connected via a TIE line to local PBX(Nortel). The Octel is connected to the local via digital ports. All works well locally.

I have created a mailbox on the local of 8092641 which is the number seen by the system of the remote phone.

Now. I have two system configures as above. On one system the Octel sees the call coming in as an external call, and thus does not go to the mailbox. On the other it is seen as an Internal call so does. All the trunk lines are configured the same, all PBX routing configured the same. Traces I get off the Octel below.

Call To London

11/13/08 09:34:56 002 INTG_C FWD_INT ALLFWD 7000 01 1 2 8096241

Call To Frankfurt

11/13/08 10:26:30 001 INTG_CA FWD_EXT ALLFWD 7698 02 1 1 8096241


Now my question is. Is there any way on the Octel to force it to accept that a number is internal/external ?

 

[KenMeans]

What type of Octel is it? a 200 the trace does not look like one from a Aria system.

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[doktor]

It seem to be an Octel 200 or 300 (Serenade)??

///doktor

 

[dulfo666]

Serenade sounds familiar.

 

[doktor]

Make an L F at the @-prompt, and post the result.
Normally you would use an uniform numbering plan (i.e. number plan where each numer only exist once - the 2000 series in PBX1 and the 3000 series in PBX2), making it possible to use the two PBX'es as one PBX.
Whit this setup all numbers (mailboxes) in the OCTEL 200 Serenade are seen as local numbers.
How is your numbering plan?
If a non-uniform numbering plan is used then the access code to call from PBX1 to PBX2 should be taken in to consideration. Mailboxes in the PBX close to the Serenade, should be created as local mailboxes, and the MB form PBX2 (maybe) should be installed as their access code (prefix) + the extension numer.
Let me know about your success!


///doktor

 

[dulfo666]

OK.

Both systems are Octel 200:

MODEL TYPE: OCTEL 200
SERIAL NUMBER: xxxxxx
FEATURE PACKAGES:
SW-40001 SW-40003 SW-40004 SW-40007 SW-40008 SW-40009 SW-40019 SW-40023
SW-40031 SW-40034 SW-40047 SW-40049 SW-40052 SW-40057

It is a uniform dialling plan. So the mailbox is created as the digits received, no access code.

The ports on the octe are created as linea, so the 7000 for London is the 1st port in the chain, as is the 7698 for Frankfurt.

 

[doktor]

So, it should work alright!?
Let me know if you have further questions.

///doktor

 

[dulfo666]

Nope. Frankfurt still gives the external message, whereas London goes to the mailbox.

As per the trace at the begining, Frankfurt sees them as external.

 

[doktor]

I will check some docs & return with an answer.
To me it seems to be a PBX issue, because the Serenade is dependent on the signalling in the integration.
If you make a PBX-to-PBX call from Frankfurt to London, what is displayed in your keyset (Nortel system Phone)?

///doktor

 

[doktor]

I have check my notes and documents, and to it seems that this issue deals with cofiguration of your PBX.
Anyway - what type of integration do you use? SIC-8 or NIC?

///doktor

 

[octelvoice]

I believe that if you place a blank greeting on both MB’s and in a COS that goes to next it will play the correct greeting.