Mail VS R4, outcall 1

[ZoominCo]

Guys, I'm missing something, I'm sure. mail vs R4 won't outcall to my cell, turned on in admin, and in mailbox. lines assigned to vm ports, auto line select set, what the heck did I miss ???
I'm embarrassed !!

what is outcall frequency for vs r4 ?
too darned long since I worked on one of these & I don't have a manual for r4, just r5..different bird !!
Thanks.
ja

 

[TouchToneTommy]

Is your outcalling number starting with "9*"? 9 to get an outside line, and * to pause for 1.5 seconds to let the dial tone connect before dialing the rest of the outcalling number?

The R4 manual is available at the Avaya support site, as a free .pdf

http://support.avaya.com

Go to Communication Systems, Messaging, Messaging for Partner Systems, Partner Mail VS, then click on the button for "Show all releases", and you will finally see the R4 documents.

 

[ZoominCo]

Thanks TTT, the 9* did it. I had tried that, but B4 I assigned lines to the VM ports.
Something way back in my memory told me ALS might work. That file has now been deleted !!

 

[TouchToneTommy]

Glad it worked. When you assign ALS to voice mail ports, it get overidden by the fact that they are in hunt group 7. They will automatically get Intercom first (with the simulated outside dialtone instead of standard intercom dial tone), and then access whatever lines are assigned in the order that they were assigned, or from 1st to last if the line assignment was never changed.