MAIL NOT BEING DELIVERED

[klh456]

We seem to be having a problem with outside mail for some NOTES users. Several users are reporting that their outside mail is not being delivered. We have opened a ticket with our help desk, but wonder if anyone here has a suggestion to solve the problem. Since it is not all users, is it a problem with the user accounts/desktop/NOTES itself, or is it a server problem.

Thanks for any help.

 

[AmazingDominik]

Hi,

As a normal user there is little you can do. Your helpdesk will need to check together with your system admin.

You can check the following:

1/
Open the person's document in your companies Address Books. Is there an e-mail address listed for each person?

2/
Open the Log.nsf file of the server and look for log entries that show a rejection of e-mails. Maybe your company is blocking certain e-mails.

3/
Using a Hotmail or Yahoo or other account, send a message to these users. Do you get a delivery failure back? If yes: what does it say?

4/
Are you sure these users are not over quota?

There are many more things to check, but that is stuff for your administrator. Your heldesk should solve this in no time!



Kind regards,

Dominik Malfait
dominik@amazingit.com

http://www.amazingit.com

 

[klh456]

Thanks for the suggestions. The problem was resolved by our Help Desk, they determined that it was an AT&T problem. There was a gateway down somewhere in the system. It was finally resolved late Friday afternoon.