Mail files thrown into quarantine, W32.Sober.I@mm virus

[ei8ball]

This may not be the right place due to it being a virus, but I thought I might get a more accurate response in the hands of notes professionals. This is the second time this has happened to a mail file on our domino server. We are using NAV and a user's entire nsf mail file will be thrown into quarantine. I try and run the virus removal tool on it inside the quarantine folder, but it doesn't detect the virus. If I restore the file it just gets thrown back into the quarantine once I fire domino back up. I fear I'll have to restore this from the tape again, but that means she will lose todays email. Anyone else run into this?

You were born an original. Don't die a copy!

 

[DocHolden]

We had this happen. Symantec with convert the file to a VBN file. We moved this to a computer off the network. Disabled realtime protection and then ran Qextract.exe (a tool free from Symantec) to get the nsf file back. You can then clean the file. Below is a link to symantec's article.

http://service1.symantec.com/SUPPOR...88256b5700652758?OpenDocument&src=bar_sch_nam