Mail disappears after forwarding

[scalie]

We are using lotus notes 6.5.1 When a user forwards mail it disappears from his inbox.. How can I stop this from happening?

 

[pmonett]

Which mail is disappearing, the one he forwards, or the original one he recieved ?

Pascal.

 

[scalie]

it is the mail that he forwards.. It only disappears from his inbox, however it remains in his all documents.

Thanks

 

[scalie]

the one he forwards,

 

[johncurtis]

Is it the sent mail that's disappearing? Do any sent mails appear in the 'Sent' folder? If not, check that his mailbox is set to keep a copy of sent mails. This is in File > Preferences > User Preferences > Mail > General.

John

It said Windows 2000 or better, so I bought a Mac

 

[pmonett]

Is he saving it when he sends it ? If he is, then it should be in the Sent view (it's a view, not a folder).

If he is not, or his preferences (see above) define that he doesn't, then it is normal.

Pascal.