Magix w/ Messaging 1.0 - Night Service Issue

[dostrow]

We are trying to set up a Magix so that during the day calls do not go into the Auto-Attendant. At night they want the Auto-Attendant to pick up the calls. We have programmed a night service button on the Attendant's phone (ext. 201).

The problem is that when the night service button is pushed on Extension 201 the Auto-Attendant works fine. However, if someone tries to dial extension 201 from the Auto-Attendant it just keeps ringing and doesn't go to voice mail. What can we do to fix this or set it up another way so that the Auto-Attendant picks up when a button is pressed but all ofthe extensions eventually go to VM?

 

[tdaugirdas]

Change the default "call service operator" position from 768 to 201. That should solve your problem and record the greeting for ext 201's mailbox - not as a personal greeting for whoever the operator is - but as "The operator" - with instructions to leave a message as if this was the general mailbox.

Tom Daugirdas,
President
STCG, Inc.
stcg.com