Magix Voice Mail

[djtt]

What is the largest number of mailboxes that a networked Magix can be programmed for. Someone told me only up to 200 mailboxes.

Thanks!

 

[tdaugirdas]

The maximum mailboxes are 200 per merlin messaging module. If you need more than 200 mailboxes - you will need to split them up between two merlin messaging modules - which is the maximum number per system.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[djtt]

So then a networked system with lest say 250 exts. can allow two messaging modules to work at the same time?

These are motel rooms and so then would lets say rooms 100 - 200 dials Ext-777 ( Merlin Mail-01 ) and rooms 201 - 250 dials Ext-888?

 

[TouchToneTommy]

Have you thought about how a Merlin Messaging works from a user perspective, and if it is appropiate for a hospitality application?

 

[djtt]

I am looking at several options. This customer is on a tight budget. What issues should I be concerned with with Merlin Messaging?

I was looking at DuVoice as well.

 

[TouchToneTommy]

Think about the user's interface. In a business, each user sets up their mailbox for the first time, they have to record their name, and set their password.

If they should lose their password, or the employee leaves the company, and someone else take over their extension, the System Administrator is going to need to clear out the mailbox and start it over.

So, is a hotel guest going to record their name and set a password the first time they log into voice mail?

Is the front desk clerk going to log in as System Administrator and initialize the mailbox when they checkout?

With a system designed for hospitality use, check in and check out will automatically initalize the mailbox, and interface to the Property Management system

 

[djtt]

This is a low end weekly monthly Budget Suites long stay type facility. The people who move in here are not staying at a motel. I am sorry for not making that clearer in my post.

The front desk clerk would set up this up only when the room has been rented to a new resident which is every few months or so in most cases.

I was thinking about disabling Message Notification.

 

[djtt]

This is local dial 9 calling only no long distance rebilling.

 

[TouchToneTommy]

With the additional information, you're back in the realm of possibility. Put a Merlin Messaging in each of the systems, and you'll be able to get the number of mailboxes needed. Outcalling is turned off by default. Local only calling is handled by restrictions and Automatic Route Selection.

Are they wanting to reuse telephone sets? If the current ones are on a Mitel, the message waiting lights won't be compatible.

 

[djtt]

They have a mishmash of some old Mitel sets and just cheap analog 2500 sets. The sets get stolen a lot so they only replace them with cheap analog SLS.

They don;t care if there is no MWI.

How will AA work with a single pilot number?

 

[TouchToneTommy]

You'll get a bunch of loop start lines in hunt, to share for both incoming and outgoing, and simply put them in the voicemail calling group, which will answer immediatly. The caller will dial the desired extension number and the call will be transferred, even if it is to the networked cabinet.

Or, you can get a PRI, have the main number sent as a DNIS, renumber the voice mail calling group to match, or renumber a phantom adjunct extension to match and cover it to voice mail pointing to the auto attendant.

 

[djtt]

Yes, we are just going to stay with the existing 16 line POTS group for local calling only.

Does Merlin Messaging have some of the same platform as Partner. That is the system I install along with Nortel MICS the most.

 

[tdaugirdas]

Merlin Messaging is quite similar in setup to Partner Messaging - but has greater capabilities.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[djtt]

Can you elaborate on the additional capabilities? Thank you!

 

[tdaugirdas]

Depending on Merlin Messaging version - you may have DAS (Delayed Annoumcement Service) to play messages while callers are in a Calling Group queue - in addition to AA and mailbox services. You can also have mailboxes for Calling Groups, such as a Sales group mailbox, Customer Service Group mailbox, etc. Most of the Merlin Messaging's advantages relate to calling groups. The newest Partner Messaging on the other hand has a niftier Dial-by-Directory option.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[djtt]

Thank you for your help.