Magix Rel 4 Calling Group 2

[charlottemccloud]

Help! I have a customer who has a Rel 4 Magix. They have a calling group and they want to play a busy signal if all reps are on calls or not logged in. I turned Queue control to 0 but that did not let any calls in. (I was logged in and I was the only one but I did not get the call.) As soon as I turned Queue Control to 1, then I could get a call. However, the second call queued, which I did not want, then finally, the third call received a busy. When I called Avaya tech support, I was told that was the way it works but that does not make a lot of sense to me. Has anyone else had this problem and/or found a workaround for this? I know it's unusual for a customer not to want any calls to queue, but this one really wants to play a busy signal when all reps are busy. Thanks, in advance, for all responses.

 

[cvrbob]

that is the truth, your other option is to use delay call handling, tho you need a spare t&R port and an answer mach. that will have ans only, then they would be picked up by the machine ,put on hold (music ? ) and then become available when someone in the group becomes clear

 

[dagwoodsystems]

Keep the Queue Control set to 1. Record a North American busy signal on a loop and use that as the Group Call Music-On-Hold (which is distinctly different from the System Music-On-Hold). First caller that gets queued hears the busy tone, assumes the worst and hangs up.

It's kinda funny, because the whole idea of a Call Group is that a caller is NEVER supposed to hear a busy!

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Any sufficiently advanced technology is indistinguishable from Magix. --Arthur C. Clarke (imbellished).