Magix problem continues... 1

[KMCGRATH]

...and just won't go away. Calls are cutting off between 4:20 and 4:30 ALMOST every day and the other day the system was down for about 15 minutes in the morning just after the office opened at 8 a.m. Using a Qwest PRI circuit. An Avaya tech told me in person yesterday that it could be a clock synchronization issue. He said that it should be remote. How can I check this in WinSPM? Don't know where to go from "Lines and Trunks." Any assistance would be greatly appreciated. Finally, the tech also suggested contacting Qwest and having them do a stress test on the circuit.

 

[TouchToneTommy]

I have a car dealer, with a PC connected to the Admin port to run WinSPM. When the PC is shut down, it also restarts the Magix. We theorize the ground are different from the switch and the PC. Solution was to disconnect the 355 adapter when not needed for programming (no modem in the PC)

So, might want to look at something unusual like that.

 

[merlinman]

Anything in the error log?

 

[telecomtekperson]

When you say the system was down... Do you mean you were unable to make calls or the phones lost power?

Look at the logs. Are there warm starts or cold starts?

 

[KMCGRATH]

Thanks for all of the input. I think you might be right, TouchToneTommy. I am going to check that on Monday when I am at the office. We do have an administrator onsite and she leaves just before 4:30.