FoneDude66
Vendor
Customer has new magix 4.0 with Mmess 4.0.The calls are now going to be coming in on a PRI, and they want the calls for Company B to go directly to the calling group of agents(772). They are running two businesses off the same switch and want them to remain virtually inedependant of one another.
The main operator in the system is 10 and the second is 14.
Company A: Fully automated 24/7. (oper=10)
Company B: On inbound calls, I am sending them directly to
772, and I have the delay announcements(Primary and secondary)set to come on in the event that all agents are busy, and that part of it seems to be fine. My dilemma is Night Service. Now that the calls are coming in on PRI, I can't assign any lines to night service, and if I try to put extension 14 in the NS, that wont do anything because the calls are set to go to 772, not 14. Any Ideas?
Thanks in advance,
Jim
The main operator in the system is 10 and the second is 14.
Company A: Fully automated 24/7. (oper=10)
Company B: On inbound calls, I am sending them directly to
772, and I have the delay announcements(Primary and secondary)set to come on in the event that all agents are busy, and that part of it seems to be fine. My dilemma is Night Service. Now that the calls are coming in on PRI, I can't assign any lines to night service, and if I try to put extension 14 in the NS, that wont do anything because the calls are set to go to 772, not 14. Any Ideas?
Thanks in advance,
Jim