MAGIX / PRI calls dropping and CCO

[RocketJTech]

I have a customer with the inventory that follows. They are having an intermittent problem where connected calls are dropped and attempts to call out get a fast busy. While the trouble exists, the red LED is lit on the 100DCD card. I can recreate the trouble by momentarily unplugging the cable that runs from the smart jack to the 100DCD card. However, when I do this, the DS1 LED in the smart jack lights red. When the trouble comes on its own, it does not. This leads me to suspect that this is a provider issue. Am I wrong? The provider (Century Link) apparently was here and said the circuit is good.

Processor - CKE5 - HW Vtg 02 - MAGIX 2.0 V9.0

Slot 1 - 412 LS-TDL - HW Vtg 01 - FW Vtg 02 - App Vtg 09

Slot 2 - 412 LS-TDL - HW Vtg 01 - FW Vtg 02 - App Vtg 09

Slot 3 - 024 TDL - HW Vtg 02 - Fw Vtg 02 - App Vtg 0B

Slot 4 - 016 TRR - HW Vtg 50 - FW Vtg 12 - App Vtg 22

Slot 5 - Merlin Msg - HW Vtg 57 - FW Vtg 25 - App Vtg __

Slot 6 - 100D/CSU/DSU-U - HW Vtg 0B - FW Vtg A1 - App Vtg 33

 

[RocketJTech]

I should note that we have replaced the 100DCD Card

 

[Telecomboy]

What are the errors on the system? It could just be a signaling issue. Check to make sure the provider is NOT programmed as NI2. The Magix does not like this. Make sure it is Custom/Legacy 5ESS. Also, if they are trying to send caller id Name to the magix this will cause issues as well. I recently had that as an issue. The Magix can only handle caller id number, not name.

 

[RocketJTech]

Error Log


----- Site: Direct Connect. Captured: 10/13/14 -----
ERROR LOG


Last 99 System Errors:

Message ss/pp Cnt First Last Code
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:50:58 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:51:03 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:51:08 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:51:13 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:51:18 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:51:23 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:51:28 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:51:33 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:51:38 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:51:43 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:51:48 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:51:53 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:51:58 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:52:03 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:52:08 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:52:13 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:52:18 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:52:23 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:52:28 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:52:33 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:52:38 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:52:43 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:52:48 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:52:53 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:52:58 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:53:03 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:53:08 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:53:13 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:53:18 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:53:23 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:53:28 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:53:33 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:53:38 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:53:43 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:53:48 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:53:53 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:53:58 7003
PRI B-CHNL NOT RELEASED 06/02 - - 10/13 12:57:49 7004
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:57:49 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:57:58 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:58:03 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:58:08 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:58:13 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:58:18 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:58:23 7003
PRI SVC STATE INCONSIST 06/01 - - 10/13 12:58:32 7002
PRI SVC STATE INCONSIST 06/01 - - 10/13 12:58:32 7002
PRI SVC STATE INCONSIST 06/01 - - 10/13 12:58:32 7002
PRI SVC STATE INCONSIST 06/01 - - 10/13 12:58:32 7002
PRI SVC STATE INCONSIST 06/01 - - 10/13 12:58:32 7002
PRI SVC STATE INCONSIST 06/01 - - 10/13 12:58:32 7002
PRI SVC STATE INCONSIST 06/01 - - 10/13 12:58:32 7002
ERROR LOG


PRI SVC STATE INCONSIST 06/01 - - 10/13 12:58:32 7002
PRI SVC STATE INCONSIST 06/01 - - 10/13 12:58:32 7002
PRI SVC STATE INCONSIST 06/01 - - 10/13 12:58:32 7002
PRI SVC STATE INCONSIST 06/01 - - 10/13 12:58:32 7002
PRI SVC STATE INCONSIST 06/01 - - 10/13 12:58:32 7002
PRI SVC STATE INCONSIST 06/01 - - 10/13 12:58:32 7002
PRI SVC STATE INCONSIST 06/01 - - 10/13 12:58:34 7002
PRI SVC STATE INCONSIST 06/01 - - 10/13 12:58:34 7002
PRI SVC STATE INCONSIST 06/01 - - 10/13 12:58:34 7002
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 13:17:07 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 13:17:16 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 13:17:21 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 13:17:26 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 13:17:31 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 13:17:36 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 13:17:41 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 13:17:46 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 13:17:51 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 13:17:56 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 13:18:01 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 13:18:06 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 13:18:11 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 13:18:16 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 13:18:21 7003
POOL BUSY &/OR OOS 00/01 - - 10/13 13:18:22 4C03
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 13:18:26 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 13:18:31 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 13:18:36 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 13:18:41 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 13:18:46 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 13:18:51 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 13:18:56 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 13:19:01 7003
PRI PROTOCOL MISMATCH 06/00 - - 10/13 12:37:26 7006
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:39:49 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:40:01 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:40:09 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:40:14 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:40:19 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:50:14 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:50:23 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:50:28 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:50:33 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:50:38 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:50:43 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:50:48 7003
PRI D-CHNL INOPERATIVE 06/00 - - 10/13 12:50:53 7003

Permanent Errors:

Message ss/pp Cnt First Last Code
PRI SVC AUDIT TIMEOUT 06/13 102 11/14 13:57:09 10/07 08:02:44 7001
PRI SVC AUDIT TIMEOUT 06/14 102 11/14 13:57:09 10/07 08:02:44 7001
PRI SVC AUDIT TIMEOUT 06/15 102 11/14 13:57:09 10/07 08:02:44 7001
PRI SVC AUDIT TIMEOUT 06/16 102 11/14 13:57:09 10/07 08:02:44 7001
ERROR LOG


PRI SVC AUDIT TIMEOUT 06/17 102 11/14 13:57:09 10/07 08:02:44 7001
PRI SVC AUDIT TIMEOUT 06/18 102 11/14 13:57:09 10/07 08:02:44 7001
PRI SVC AUDIT TIMEOUT 06/19 102 11/14 13:57:09 10/07 08:02:44 7001
PRI SVC AUDIT TIMEOUT 06/20 102 11/14 13:57:09 10/07 08:02:44 7001
PRI SVC AUDIT TIMEOUT 06/21 102 11/14 13:57:09 10/07 08:02:44 7001
PRI SVC AUDIT TIMEOUT 06/22 102 11/14 13:57:09 10/07 08:02:44 7001
PRI SVC AUDIT TIMEOUT 06/23 102 11/14 13:57:09 10/07 08:02:44 7001
E911 OVERFLOW 00/00 023 04/12 18:45:49 06/19 08:21:16 0802

Transient Errors:

Message ss/pp Cnt First Last Code
POOL BUSY &/OR OOS 00/01 028 09/17 07:38:38 10/13 13:18:22 4C03
PRI SVC STATE INCONSIST 06/02 061 09/24 16:59:44 10/09 14:52:59 7002
PRI SVC STATE INCONSIST 06/12 005 10/07 15:07:53 10/08 16:01:50 7002
PRI SVC STATE INCONSIST 06/01 026 10/08 09:02:43 10/13 12:58:34 7002
PRI SVC STATE INCONSIST 06/11 001 10/08 16:01:50 10/08 16:01:50 7002



----------------------------------- ANNOTATION -----------------------------------

 

[Telecomboy]

PRI protocol mismatch and service state inconsistent both point to the provider and the Magix not being programmed properly for signaling. I assume you are programmed 5ESS on the PRI side. If so, they need to be programmed custom 5ESS or legacy 5ESS or something similar (they all call it something a little different- some just 5ESS). I bet they are programmed NI2 which is the standard these days, but the Magix is anything but standard. What can happen with a mismatch is it will work for a while until enough errors build up and then it drops. resetting it will reset the errors and let it work for a while again until those errors build back up again. Have the provider check in their switch (NOT just the paperwork as paperwork can be wrong) to verify they are 5ESS.

 

[RocketJTech]

Where can I verify that?

 

[RocketJTech]

A PRI INFORMATION



A Slot 6 Switch: DMS-100

A System: By line

A BchnlGrp #: Slot: TestTelNum: NtwkServ: Incoming Routing:
A 1 6 CallbyCall By Dial Plan

A Channel ID: 12 11 10 9 8 7 6 5 4 3
A 2 1

A Line PhoneNumber NumberToSend
A 809
A 810
A 811
A 812
A 813
A 814
A 815
A 816
A 817
A 818
A 819
A 820

A Network Selection Table

A Entry Number: 0 1 2 3
A Pattern to Match: 101**** 10***

A Special Service Table

A Entry Number: 0 1 2 3 4 5 6 7
A Pattern to Match: 011 010 01 00 0 1
A Operator: none none none none none none none none
A Type of Number: I I I N N N N N
A Digits to Delete: 0 0 0 0 0 0 0 0

A Call-By-Call Service Table

A Entry Number: 0 1 2 3 4
A Pattern 0: 0
A Pattern 1: 1
A Pattern 2: 2
A Pattern 3: 3
A Pattern 4: 4
A Pattern 5: 5
A Pattern 6: 6
A Pattern 7: 7
A Pattern 8: 8
A Pattern 9: 9
A Call Type: BOTH BOTH BOTH BOTH BOTH
A NtwkServ: No Service
A DeleteDigits: 0 0 0 0 0

A Entry Number: 5 6 7 8 9
A PRI INFORMATION


A Call Type: BOTH BOTH BOTH BOTH BOTH
A NtwkServ:
A DeleteDigits: 0 0 0 0 0

A Dial Plan Routing Table

A Entry Number: 0 1 2 3
A NtwkServ: Any service
A Expected Digits: 0 0 0 0
A Pattern to Match:
A Digits to Delete: 0 0 0 0
A Digits to Add:

A Entry Number: 4 5 6 7
A NtwkServ:
A Expected Digits: 0 0 0 0
A Pattern to Match:
A Digits to Delete: 0 0 0 0
A Digits to Add:

A Entry Number: 8 9 10 11
A NtwkServ:
A Expected Digits: 0 0 0 0
A Pattern to Match:
A Digits to Delete: 0 0 0 0
A Digits to Add:

A Entry Number: 12 13 14 15
A NtwkServ:
A Expected Digits: 0 0 0 0
A Pattern to Match:
A Digits to Delete: 0 0 0 0
A Digits to Add:

 

[RocketJTech]

A DS1 INFORMATION



A DS1 SLOT ATTRIBUTES

A Slot Type Format Supp Signal LineComp
A 6 PRI ESF B8ZS DMI-MOS 1

A CSU/DSU ATTRIBUTES

A Slot 6
A CSU: Activated
A Assigned Channels:
A DSU: Deactivated
A Data Port 1
A Receive Clock: DTE
A Invert Transmit Clock: No
A Invert Receive Clock: No
A Invert Transmit Data: No
A Invert Receive Data: No
A Rate: 56 kbps
A Assigned Channels:
A Data Port 2
A Receive Clock: DTE
A Invert Transmit Clock: No
A Invert Receive Clock: No
A Invert Transmit Data: No
A Invert Receive Data: No
A Rate: 56 kbps
A Assigned Channels:

 

[Telecomboy]

Switch Type. So you are currently programmed as DMS-100. That is not a common switch type so I bet your provider is not programmed as DMS-100. I would have them and yourself switch to 5ESS personally.

 

[RocketJTech]

The switch type is indeed a DMS-100. I just found out that they took a direct lightning strike to the building in May. I am recommending replacement of the entire PBX system. Thank you for your help.

 

[realfoneguy]

The proper name for 5ess service in a PRI is 5ess custom. They also have NI1. In my area that is all. The DMS100 is certainly a common switch and minor competitor to Lucent 5ess.