Magix phone buttons and ringing issue 1

[tnestel]

This is a Magix R2. I don't have a lot of experience on it, but I'm my company's only and last person with any knowledge.

1. I need to program a user's buttons remotely via winSPM. How do the buttons on winspm correspond to the user's phone?

2. Intermittently, the receptionist will get 1 ring, then her phone will stop ringing. The indicator light on the SA button will stay green. To answer the call she has to push the button. She is certain the call is not forwarded anywhere, but I will have her clear all forwards, just in case. That seems to happen a lot. She says her display screen does not indicate anything - no message there as to what is happening. Any ideas?

Thanks in advance!

 

[TouchToneTommy]

1.

2. Analog lines? Always the same one? You may have a "ring-trip" short on the line, and only receiving a partial incoming ring before the high resistance short stops the ringing.

 

[tnestel]

The diagrams are great. Thank you!

The 2nd issue, it is a PRI.

 

[merlinman]

What PRI issues do you have?

http://merlinmanswebpage.yolasite.com

 

[tnestel]

In response to TTT's question, the lines are PRI, not analog.

The issue is: intermittently, the receptionist will get 1 ring, then her phone will stop ringing. The indicator light on the SA button will stay green. To answer the call she has to push the button. She is certain the call is not forwarded anywhere, but I will have her clear all forwards, just in case. That seems to happen a lot. She says her display screen does not indicate anything - no message there as to what is happening.

Not sure that's a PRI problem. I have not resolved this issue; the operator is living with it until they can upgrade their phone system.

 

[merlinman]

That looks and sounds like Voice Mail is answering the calls.

There may be a "pattern" in the PRI that points to a calling group. Printing the PRI Routing table and the Group Calling and then reviewing the results could plow up that snake.

http://merlinmanswebpage.yolasite.com