I just programmed my system so that extension 6419 is now the operator console phone. We have a general mailbox (9991) and extension 6419 has a personal mailbox. When people call inbound and reach the auto-attendant they can successfully transfer themselves to 6419 however 6419's mailbox will never answer unless it is in DND mode or someone is on the phone? The extension will simply ring and ring with no answer. This behaves this way when the system is in Night Service Mode and when it is "NOT" in Night Service mode. I've checked all my settings and 6419 is set & covered by the VM coverage group, etc...
I have never set the operator/console phone to have a personal mailbox so is it possible? During the day (when Night Service is off)6419 successfully takes all the calls so I have this working properly. Any advice on programming or is this possible?
I have never set the operator/console phone to have a personal mailbox so is it possible? During the day (when Night Service is off)6419 successfully takes all the calls so I have this working properly. Any advice on programming or is this possible?