Hello. I have added a TDL card to my magix 3.0 system. All is fine. I had an MLX-20L on extension 17 on an 412 MLX module, which is working perfectly with my Merlin Messaging release 3.0. I want to replace the MLX-20L, with a 4424 LD, but I want the 4424LD to be extension 17 AND I want voicemail to work properly with it. I successfully swapped extension 65 (on the TDL card, with 17 on the MLX card), using single renumber. I did all of the proper programming on the new extension, to have the line appearances and features that I wanted. I then changed the cables at the distribution point and placed the 4424LD in place of the MLX20L. When I call an internal extension from the newly placed 4424LD, the recipient's phone shows EXTENSION 17, exactly as expected. When I check my voicemail, and hit the # key for my extension, then enter my password, everything works as expected. I can check my voicmail box for extension 17.
BUT, when a call comes into the system from outside, then rolls to the voicemail box, the system is sending extension 65 to the voicemail, thus I get the error message, "65 is not a valid extension, transfering call" and the call is transfered to the operator.
Have you seen this, or have I missed something in the programming. I have checked the voicemail calling group, the extension 65 was automatically added to the calling group when I did the single renumber. 17 was not in the calling group, so I added it, this made no difference. I really hate to change my voicemail extension to 65, which is really not an option, because when you check voicemail from extension 17 and hit #, it sends 17 to the voicemail system??
I'm really in a bind here and want this to work correctly. If not, I'm going to be forced to place the old MLX-20L back at extension 17.
Thanks in advance for your assistance!
BUT, when a call comes into the system from outside, then rolls to the voicemail box, the system is sending extension 65 to the voicemail, thus I get the error message, "65 is not a valid extension, transfering call" and the call is transfered to the operator.
Have you seen this, or have I missed something in the programming. I have checked the voicemail calling group, the extension 65 was automatically added to the calling group when I did the single renumber. 17 was not in the calling group, so I added it, this made no difference. I really hate to change my voicemail extension to 65, which is really not an option, because when you check voicemail from extension 17 and hit #, it sends 17 to the voicemail system??
I'm really in a bind here and want this to work correctly. If not, I'm going to be forced to place the old MLX-20L back at extension 17.
Thanks in advance for your assistance!
