Magix as an Answering Service

[ihatehndls]

Hello everyone. I have a customer that is an answering service. They use DIDs into a System 25 which uses PDCs(Personal Dial Codes) to identify which name and number is being called from the outside world.
Ex:
A patient for a Dr. office dials 272-4355(the doctor's number) The office is closed and calls to this number are being forwarded to 674-2883 (a DID into the Ans Svc.) The System 25 has a PDC assigned to 2883(The four incoming digits) along with the Doctor's name. And the clerk at the Ans. Svc. can answer "Dr. Joe's Office" take a message etc.

This actually works very well, but this system 25 has about had it and I'd like to put in a Magix. The G3 is way out of range for this customer. AVAYA has proposed a MAGIX, but has not satified the customer on how it can work in the same manner as the SYS25. I'm not sure AVAYA's sales person understands the concept.

Has anyone done this using a MAGIX? Is there a way to ID a number being sent to the MAGIX and have that ID appear at the Ans.Svc. consoles? There will only be four or five stations on this machine - used as consoles or answering points.

Thanks for you time. Sorry for the long drawn out explaination.
Rex

 

[ken07734]

ok, this might work. if the system does not have voicemail which it seems with an answering service you wouldn't, then you place all the console attendants into a DGC and place every did extension adjunct or T/R what have you that your using to pick up these did's and cover them to a cover group that is attached to the DGC with the attendants and you can label the extensions with a 6 character name to display when the call covers to the attendant. there might be other ways I'm sure but I am kind of tired.

 

[Ghostin]

sounds like you actually would be better off going with a Nortel MICS. The inbound digit manipulation and lable features that the MICS has is what you need. I do about 50% Avaya and 50% Nortel, and this seems to be the main seperating factor. Both system are good quality, but in your application, the Nortel really stands out.

 

[ihatehndls]

Two people wrote to me @ soulutions to this problem, but their posts are now gone. Could you re write me please?
kristiandq and bobsou
THanks for your time
Rex

 

[Ghostin]

I had an additional post, but it mainly just reinterated what I said early about the differences between the Avaya and Nortel units.

 

[ihatehndls]

Thanks
Rex

 

[kristiandg]

contact me off-list at
kristiandg @ theguntzelmans.com

Kris

 

[bobsou]

you can also do the same with a legend or a magix, using DID's, done it before using 1 mlx module 1 did ,and 3 012 cards, with 3 mlx 20's to ans

 

[Ghostin]

I really can't imagine doing this scenario with a Legend or Magix when the Nortel MICS will handle it so much better. Don't get me wrong guys, I think the Legend?Magix is a great switch, and I have been working on them since they were invented, and 50% of our business is them. But they don't handle Multiple DID numbers to Multiple sets very well, especially considering how well the Nortel does this. I can assign 150+ different DID numbers to ring on one Nortel phone, and each of them show up with it's own label. Or I can assign one DID number to ring on 150 phones, or anything in between, and the incoming DID digits don't even need to match the actual extensions like with the Magix/Legend. Price wise, you won't be spending anymore money either.

 

[samh30]

You can create the answer service on the legend R 3.0 or higher or any Magix system by using the concepts of Phantom modules.So you can config the system with one 024 TDL and one DID card and you will be to able to answer the calls for up to 400 (the max capacity)ext or DID numbers each with its own labels.When you go to programming under SPM use option called Boards,and you can tell the system that each slot has ie 024 TDL or 016 MLX(phantom modules) and add up to how many DID numbers you will need and use Group Cover feature to receive the Label information for each DID for each client or customer.Just after you do that make sure you do a back up to save your program .I did that for alot my customer for their call answer applications.I hope that helps. Good Luck!

http://www.samhassan.com