Magix 3.0 picking up lines with no dialtone

[JustinEllison]

Hi all,

Merlin Magix 3.0 with 800 GS/LS/ID cards for incoming POTS lines. Running in Hybrid with all lines assigned to pools, and using ARS to direct users to the correct pools.
I have a couple of Vonage lines that give me free long distance, so I use ARS to select those lines first for LD calls. This works great unless we have an Internet outage, and then the Vonage lines quit working. The Magix doesn't see this, and keeps on trying to send outbout calls on them.
I thought this might be a voltage issue with the Cisco ATA box, but I experimented with my local lines (pulling bridge clips), and the system still tries to send calls out on them.
I was under the impression this was what the Auto Mantenance busy option was for - am I missing something?

Justin

 

[TelNetSystems]

According to my Magix 3.0 Feature Reference:

"To avoid busying out lines because of slow telephone company central office responses rather than faulty lines/trunks, four consecutive occurrences of faulty or delayed signalling are required before the line/trunk is put in maintenance-busy state."

"No more than 50 percent of the lines/trunks in a pool can be placed in a maintenance-busy state at one time, except when the central office has failed to disconnect a line/trunk (preventing its use) or when an entire line/trunk module is manually taken out of service (called a user-imposed maintenance-busy state)."

Given those two conditions, it would seem that you would have to endure failures equal to four times the number of lines of this type before the system removed all the lines from service. Additionally, if these lines are in a pool of their own, only 50% of them will ever be automatically taken out of service, even if all of them fail at the same time. At least, that is my interpretation of these two paragraphs.

David Hall

 

[Pepperz]

If those Vonage lines just die, and they are acting like regular CO trunks, the Magix still looks for them as if they were active. It's the same as is you unplugged them from the switch. You'll have to set something up so that when the internet "changes" myur Vonage lines are reset, or you'll continue to have the problem.

Pepperz@charter.net

 

[SYQUEST]

This is the same for the Legend! I thought the alternate routing of trunk pools because of failures was to good to be true. So what you are saying is, unless the trunk has a seized condition, the switch will continue to select a % of the trunks not busied out regardless of the condition.

Now does this include trunks on a T1 ckt if the T1 fails? I don't know why these manufacturers write such crappy software. This type of situation for trunks is not necessary. Do you know if this same condition is true for ground-start also?

....JIM....

 

[Pepperz]

I tis not true of T-1 circuits, they must be "kept alive" and won't be picked to dial out on if they aren't there.

Pepperz@charter.net

 

[kristiandg]

Isn't there an option for "Drop incomplete calls" or is that on Definity???

Kris

 

[Pepperz]

It's usually jot set up, but you could try automatic maintenance busy which would busy out a line that "wasn't there".

Pepperz@charter.net