Magix 2.0 and international calling

[Tripoth]

On the 2.0 we cannot make international calls.

Do I have to create another table in the ARS for this? And if so, what should I include?

 

[SYQUEST]

You might want to check and verify the FRLs (Facility Restriction Level) in the ARS tables. The FRL controls what outgoing facilities (pools) stations can use for access to place Local, Long Distance or International calls. Both pools and stations have FRLs. If the Magix ARS is default then International is probably restricted. This subject is covered in the Feature Reference and the Planning Guide documents for both the Legend and Magix switches. They can be downloaded from Avaya's website: support.avaya.com

Hope this helps!

....JIM....

 

[merlinman]

What type of facilities are you using?

(PRI, Loop, Ground???)

 

[Tripoth]

Ok, we swapped from a t-1 that provided both local and ld calling to a T-1 that is strictly LD.
I had a problem with the 800 numbers and had to make a table for them in order to route them through the local pots line pool instead of the t-1 since it could not handle toll free traffic.
The local FRL is 2 and the Local Toll is 3.
When someone tries to make an international call they are getting a fast busy.
This leads me to believe that it is system related.
They were able to make international calls before the switch to the new T-1.

 

[Pepperz]

Do you have a table entry set up for 011?

 

[Tripoth]

Nope.
Just a dial 0 and table 13 which is for the toll free numbers.

 

[SYQUEST]

Please post a printout of the ARS and Pools so we can see what you have programmed. Then we can offer more precise help.

....JIM....

 

[Tripoth]

A AUTOMATIC ROUTE SELECTION


A ARS IS: ACTIVE ACCESS CODE: 9


A TABLE 25: Default Toll Output Table

A Pool Absorb Other Digits FRL Call type Start Pattern
A 1)890- 00 -------------------- 3 BOTH --:-- A
A 2)5--- 00 -------------------- 3 BOTH --:-- A
A 3)---- -- -------------------- - ----- --:-- A
A 4)---- -- -------------------- - ----- --:-- A
A 5)---- -- -------------------- - ----- --:-- A
A 6)---- -- -------------------- - ----- --:-- A

A Pool Absorb Other Digits FRL Call type Start Pattern
A 1)5--- 00 -------------------- 3 BOTH --:-- B
A 2)---- -- -------------------- - ----- --:-- B
A 3)---- -- -------------------- - ----- --:-- B
A 4)---- -- -------------------- - ----- --:-- B
A 5)---- -- -------------------- - ----- --:-- B
A 6)---- -- -------------------- - ----- --:-- B
A AUTOMATIC ROUTE SELECTION



A TABLE 26: Default Local Output Table

A Pool Absorb Other Digits FRL Call type Start Pattern
A 1)890- 00 -------------------- 2 BOTH --:-- A
A 2)5--- 00 -------------------- 2 BOTH --:-- A
A 3)---- -- -------------------- - ----- --:-- A
A 4)---- -- -------------------- - ----- --:-- A
A 5)---- -- -------------------- - ----- --:-- A
A 6)---- -- -------------------- - ----- --:-- A

A Pool Absorb Other Digits FRL Call type Start Pattern
A 1)5--- 00 -------------------- 2 BOTH --:-- B
A 2)---- -- -------------------- - ----- --:-- B
A 3)---- -- -------------------- - ----- --:-- B
A 4)---- -- -------------------- - ----- --:-- B
A 5)---- -- -------------------- - ----- --:-- B
A 6)---- -- -------------------- - ----- --:-- B
A AUTOMATIC ROUTE SELECTION



A TABLE 27: Dial 0 Output Table

A Pool Absorb Other Digits FRL Call type Start Pattern
A 1)5--- 00 -------------------- 3 BOTH --:-- A
A AUTOMATIC ROUTE SELECTION



A TABLE 28: N11 Output Table
A 01)411 02)611 03)811

A Pool Absorb Other Digits FRL Call type Start Pattern
A 1)5--- 00 -------------------- 3 BOTH --:-- A
A AUTOMATIC ROUTE SELECTION


Just add a table for 13 that alows 800 numbers to go over pool 5 with a frl of 3
A GENERAL TRUNK INFORMATION



A QCC QCC Extern
A Trk SS/PP RemAccess Pool TlPrfx HldDisc Principal Prty Oper Switch
A 801 1/ 1 No Remote 5 Yes Long 4
A 802 1/ 2 No Remote 5 Yes Long 4
A 803 1/ 3 No Remote 5 Yes Long 4
A 804 1/ 4 No Remote 5 Yes Long 4
A 805 2/ 1 No Remote 5 Yes Long 4
A 806 2/ 2 No Remote 5 Yes Long 4
A 807 2/ 3 No Remote Yes Long 4
A 808 2/ 4 No Remote Yes Long 4
A 809 3/ 1 No Remote Yes Long 4
A 810 3/ 2 No Remote Yes Long 4
A 811 3/ 3 No Remote Yes Long 4
A 812 3/ 4 No Remote Yes Long 4
A 813 4/ 1 No Remote Yes Long 4
A 814 4/ 2 No Remote Yes Long 4
A 815 4/ 3 No Remote Yes Long 4
A 816 4/ 4 No Remote Yes Long 4
A 817 5/ 1 No Remote Yes Long 4
A 818 5/ 2 No Remote Yes Long 4
A 819 5/ 3 No Remote Yes Long 4
A 820 5/ 4 No Remote Yes Long 4
A 821 6/ 1 No Remote Yes Long 4
A 822 6/ 2 No Remote Yes Long 4
A 6 6/ 3 No Remote Yes Long 4
A 824 6/ 4 No Remote Yes Long 4
A 825 9/ 1 No Remote Yes Long 4
A 826 9/ 2 No Remote Yes Long 4
A 827 9/ 3 No Remote Yes Long 4
A 828 9/ 4 No Remote Yes Long 4
A 829 10/ 1 No Remote 890 Yes Long 4
A 830 10/ 2 No Remote 890 Yes Long 4
A 831 10/ 3 No Remote 890 Yes Long 4
A 832 10/ 4 No Remote 890 Yes Long 4
A 833 10/ 5 No Remote 890 Yes Long 4
A 834 10/ 6 No Remote 890 Yes Long 4
A 835 10/ 7 No Remote 890 Yes Long 4
A 836 10/ 8 No Remote 890 Yes Long 4
A 837 10/ 9 No Remote 890 Yes Long 4
A 838 10/10 No Remote 890 Yes Long 4
A 839 10/11 No Remote 890 Yes Long 4
A 840 10/12 No Remote 890 Yes Long 4
A 841 10/13 No Remote 890 Yes Long 4
A 842 10/14 No Remote 890 Yes Long 4
A 843 10/15 No Remote 890 Yes Long 4
A 844 10/16 No Remote 890 Yes Long 4
A 845 10/17 No Remote 890 Yes Long 4
A 846 10/18 No Remote 890 Yes Long 4
A 847 10/19 No Remote 890 Yes Long 4
A 848 10/20 No Remote 890 Yes Long 4
A 849 10/21 No Remote Yes Long 4
A 850 10/22 No Remote Yes Long 4
A 851 10/23 No Remote Yes Long 4
A 852 10/24 No Remote Yes Long 4
A 853 0/ 0 No Remote Yes Long 4
A 854 0/ 0 No Remote Yes Long 4
A 855 0/ 0 No Remote Yes Long 4
A GENERAL TRUNK INFORMATION

Add lines 849 to 852 into the 890 pool and you have what I have programmed.

 

[SYQUEST]

I forgot the ALLOWED LISTS and DISALLOWED LISTS are separate from ARS, would you please post a printout of those also.

....JIM....

 

[Tripoth]

Should not be a problem with the allowed and disallwoed liss as tehy were able to make calls internationationally before teh cutover to teh new company's T-1

 

[ken1713]

Give a set access to the pool for the t1 and then dial the pool access code and make the call, that way your bypassing the ars. Maybe the provider has it restricted.

 

[Tripoth]

OK,
Found out that the site has the international calls being routed over the local pool lines. Some of the local lines have restirictions on LD calling. They couldn't make calls sometimes before. I added 2 more lines that theyy had at the site into the local pool and those are restricted as well. They are just not able to make international call more frequently because of these added lines.
I routed the calls to go over the T-1 that is just LD and I receive a message from the T-1 provider telling me that the call cannot be completed as dialed, please call us.
I know that this issue is vendor based.
Thank you for all of your help.