Macola ES OE - Item entry/approved vendor Question

[dustcollector]

When entering an order in OE for a particular item we are getting the message below.

"Item Required Approved Vendor - Switching to Manual Interface." I can't seem to find how this happened. It has never happened before and seems to affect only a specific group of items from the same Vendor. Is there a switch or something that I can look at? Settings?

Appreciate any help you can give?

 

[ultrav]

The required vendor flag is on the second page in item master in Progression - maybe this is occuring because you also have it set as an OE to PO item.

Hope this helps.
Celeste

 

[dgillz]

Celeste nailed this one. The item is set to OE to PO with no user intervention. The item is also set to Require approved vendor. Both of these are on the Purchasing tab of the item master in ES.

So when you enter an OE Order, ES tries to create the PO but cannot, because there is no approved vendor record that exists, so it switches the user intervention to manual.

Create the Item Vendor Master records and this error will go away.

Software Sales, Training, Implementation and Support for Macola, eSynergy, and Crystal Reports

http://www.gainfocus.biz

"What version of URGENT!!! are you using?

 

[dustcollector]

dgillz - thanks for the reply. I tried this and the Item Vendor Master Records are setup - but it is still giving me the error. When I go into Item Maintenance I go to the Item Vendor Master Records and when I tab thru I see the correct vendor etc...Am I missing something?

Again - I appreciate any help.

 

[dgillz]

Are you using the same OE order, or a new one?

This info - along with a lot of other info - is captured at the time of Order Entry. So you probably need to delete the line item(s) in question and re-enter them, so you can capture the updated item profile.

Software Sales, Training, Implementation and Support for Macola, eSynergy, and Crystal Reports

http://www.gainfocus.biz

"What version of URGENT!!! are you using?