Mac browser error with website 1

[gus121]

Have been told website i have inherited does not function properly on apple mac machines. Since I do not have an apple mac machine to test can any one out there help me.
Believe it must be a javascript compatibility error.

http://www.sailgb.com

bellow is copy of letter sent to me by customer:
Chaps I'm trying to buy an Imray chart of Mallorca but your site remains stuck on the listings page of the shop, when I click on the Imray section it simply refreshes the shop listing (which takes 3-4 minutes).

I'm on broadband, I've got no other windows or applications open and I'm on an Apple Mac. Any suggestions as I've been told I can't buy charts over the phone direct from the shop

thanks 4 your time

regards

Angus


Angus

 

[maxformed]

Well, I checked on two browsers (Mac OS 9.1, T1 connection) - Internet Explorer 5.1.7 could not even load the page for minutes all I got was the basic navigation bar. Netscape 7.02 loaded within 30 seconds. I believe it's the Javascript versions problem

<script language=&quot;JavaScript&quot; src=&quot;scr/general.js&quot;></script>
<script language=&quot;JavaScript1.2&quot; src=&quot;global/scripts/BrowserCheck.js&quot;></SCRIPT>
<script LANGUAGE=&quot;JavaScript1.2&quot; SRC=&quot;global/scripts/menuconfig.js&quot;></SCRIPT>

seems to specifiy different languages throughout. I believe that's confusing IE.

I'd check back from there.

Max

http://artechgrp.com

 

[jimoblak]

It might also help to ask the customer to reveal what browser and version he is using.

You may need to dumb down the page with all the whizbang menu code.

- - picklefish - -

Why is everyone in this forum responding to me as picklefish?

 

[maxformed]

Yeah - I've checked a few javascript places - they recommend (mostly) not using a version for language (i.e., 1.2) and avoiding browser detection. You may need to eliminate each script and retest the page to see if that's definitely it.

Plus, as jimoblak mentions, the menu scripting is a little overwhelming.

Max

http://artechgrp.com

 

[jimbopalmer]

In Mac OS 9.1

IE 5.1.7 would not load the home page
NS 4.80 crashed the browser trying to get off the home page
iCab 2.9.5 locked up the Mac trying to get off the home page
NS 7.01 appears to behave normally

I tried to remain child-like, all I acheived was childish.

 

[maxformed]

Same IE, and NS results as jimbopalmer. Opera 6.0 Mac opens - but images on right are misaligned - and on interior shopping pages - the cart message overlaps the logo.

http://artechgrp.com

 

[kylebellamy]

Works fine in Camino 0.7 (mozilla offshoot of os X) no glitches or erros detected and pages loaded fine.

http://www.kylebellamy.com

 

[jimoblak]

What? Do none of us use Safari?

I just tried Safari and found a mis-reference to:
ttp://

http://www.sailbg.com/img/blank.gif

Pat & Vanna, can I have an 'h'?

Otherwise, the menus seem to work in Safari.

- - picklefish - -

Why is everyone in this forum responding to me as picklefish?

 

[kylebellamy]

I don't like Safari very much, to be honest. It generates too many errors when most everything works in Camino. Plus, on a developmental aside, Camino is activly in production specifically for the reason that other browsers in OS X negelct like complex JS and DHTML and such.

http://www.kylebellamy.com

 

[jimoblak]

I prefer Safari for the same reason I prefer IE on Windows. Since it comes with the OS it is allegedly more popular. I design in the following order of compatibility: IE, Safari, Mozilla (do they still make Netscape?).

- - picklefish - -

Why is everyone in this forum responding to me as picklefish?

 

[kylebellamy]

Yeah they make netscape and mozilla regular for mac. I prefer IE on Windows hands down for design since it is the most popular (my site stats say about 1.2% of visitors uses Netscape).

http://www.kylebellamy.com

 

[gus121]

Hi there thanks 4 everyone’s help most appreciated.
I think i might have resolved the problem on the sailgb website. I found a similar problem as the one described on the PC Netscape 6.0 browser. Which was solved by removing one of the .js files which containrd unneeded crap code. Can any one please test the URL again and see if the website displays correctly as I still have no way of testing on mac.

the url is:

http://www.sailgb.com

thanks


Angus

 

[kylebellamy]

Works for me on Camino.

http://www.kylebellamy.com

 

[gus121]

what about IE for mac the most used browser out there?. by the way kylebellamy your website does not display properly in IE 6.0 for pc. I get a series of javascript errors.

thanks

Angus

 

[kylebellamy]

Yeah, that's expected. I'm redoing the code as we speak but good old Dreamweaver is giving me hell so I'm re coding by hand now... *sigh* some things jsut never get easier.

http://www.kylebellamy.com

 

[kylebellamy]

Ok, did some looking about in IE and it seems ok. However, the "WateringHole" link in community generated this error:

Error including required files:
Make sure these files exist, permissions are set properly, and paths are set correctly.

Other than that it seems to be going smoothly.

http://www.kylebellamy.com

 

[maxformed]

gus121 - tested on Mac IE this morning - works fine - loads now (and fast). Congratulations!

Max

http://artechgrp.com

 

[jimbopalmer]

on MacOS 9.1

IE 5.17 now loads, and appears normal

NS 7.01 still works fine

iCab 2.95 draws some of left and bottom border then stops, does not crash mac anymore

http://www.sailgb.com/global/scripts/menus.js

JavaScript Error (17/50): Cannot create an object from an undefined value

NS 4.80 still crashes program

I tried to remain child-like, all I acheived was childish.